Female Customer Service Representative Job at Kuddy Cosmetics

Kuddy Cosmetics have been a leading name in the beauty and makeup industry in Nigeria with an availability of over 20,000 skincare and makeup products on shelves in 15 locations in Nigeria.

We are recruiting to fill the position below:

Job Position: Female Customer Service Representative

Job Location: Tradefair, Lagos
Employment Type: Full-time

Job Description

• We are currently recruiting a Customer Service Representative. As an E-commerce customer service you are responsible for handling inquiries, complaints, and other issues from customers who have purchased products or services online.
• To be successful in this role you must be sympathetic, empathetic, analytic thinker and should have a flair in interacting with people, you must be able to quickly assess any situation at hand and determine the best course of action to take.

Job Responsibilities

• Act as a liaison for the company by managing all interactions to customers via all social media platforms, providing information about products and services including pricing, availability, delivery options, and order status
• Providing customer support responding to customer enquiries and complaints in a timely and professional manner via email, phone, or social media channels such as whatsapp and instagram.
• Maintain and update the online customer list on a monthly basis
• Generate sales leads that develop into new customers via social media.
• Perform telemarketing job function by making cold calls to customers to further promote sales and provide after sales service support to customers
• Handle and track all online retail orders via social media platforms and send direct links of products to customers on the Kuddy website as needed
• Send tracking numbers to customers where necessary
• Ensure order to delivery time of products is time-bound at all times
• Assist and contribute effectively to the overall growth and functionality of Kuddy Cosmetics and the E-Commerce team
• Submit a detailed report of all work done at the end of every month.

Qualifications

• Interested candidates should possess a relevant qualifications with 3-4 years of experience.

Method of Application
Interested and qualified candidates should send their Resume to: careers@kuddycosmetics.com using the Job Position as the subject of the mail.