Field Quality Engineering Manager Job at Zola Electric


Zola Electric Nigeria combines Silicon Valley technology with local expertise to offer homes and businesses a long-term solar solution to an unreliable grid. Adaptable to both energy needs and income, Zola Electric Nigeria’s solution can be bought over time through a leasing structure. The first few watts starts a chain reaction that enables people to achieve commonly held aspirations: security, education, access to information, and a longer and more efficient day.

We are recruiting to fill the position of:

Job Position: Field Quality Engineering Manager

Job Location: Lagos. Approximately 25% travel time required.

Position

  • The Field Quality Engineering manager will lead a team that works to make sure all Zola products meet customer and company quality requirements. He/she will be responsible for championing the Zola core values: Customer, People, Product, and Performance by guiding a team of Engineers and technicians in determining the overall product quality based on evaluation of detailed requirements, customer feedback, and test results.
  • The job also involves both technical and people management skills. Technical functions involve designing and troubleshooting processes and products that explore future technologies & test existing products. The candidate will be responsible for guiding both the engineering and technical teams in proper design for testing and quality procedures.
  • The Field Quality Engineering Manager will work with Design Engineering, Manufacturing Engineering, and Operations to address and improve: quality, reliability, and manufacture-ability issues. Work will require leadership of cross-functional teams.
  • The ideal candidate will have great technical writing skills, people management skills and some experience in lean manufacturing methodology and/or Design for Excellence (DFx). Additional relevant skills are: data collection and analysis, renewable energy knowledge, and proficiency in English plus Swahili and/or French.

Requirements

  • Proven 3+ years experience leading a team in an engineering organization
  • 5+ years of experience in Electrical Engineering or Electronics Engineering in roles that included testing & troubleshooting complex hardware and software systems
  • Experience with project and people management and proven ability to drive issues to closure and influence change
  • Hands-on experience in prototyping, troubleshooting, and manufacturing support for embedded systems
  • Proven data analysis and reporting skills using tools such as MS Excel, SQL & Looker
  • Detail oriented candidate with strong recordkeeping, technical writing and organizational skills
  • Experience working with renewable energy technologies (familiarity with AC/DC inverters a plus)
  • Proficient with test equipment such as oscilloscopes, protocol analyzers, electronic loads, spectrum/network analyzers and other common lab instruments
  • Ability to travel locally and overseas as necessary (about 25%+ travel may be necessary)
  • Bachelors of science in Electrical, Electronics or Computer engineering.

Technical skills:

  • Take lead during new product field testing by setting up a sustainable system to run field testing and provide feedback to the Product Design Engineering team
  • Use data analysis tools to track field failure rate and drive resolution through leveraging the cross functional team for in-market products
  • Lead the team in providing training for in-market product repair and maintenance processes for debugging and repair of products
  • Track and manage Quality Improvement projects to ensure consistent high product quality
  • Lead the development of test plans in association with the Product Design Engineering team to validate design intent and product performance

Management skills:

  • Train and manage a team of technicians to support field testing and provide workshop repair guidelines for products
  • Provide guidance and manage contractors during projects that need to be outsourced
  • Lead weekly meetings with different department heads and SMEs to discuss quality issues and utilize quality analysis tools to provide recommendations and drive consensus on product issue resolution
  • Lead meetings with the Product Management team to discuss proposed changes to existing product line and determine proper qualification testing requirements to ensure successful product deployment
  • Be the point of contact for the Business Commercial team to provide necessary technical support for potential supplier partners during product demonstrations and proof of concept testing.

Additional Relevant Experience:

  • Experience in C, Python or other embedded system languages
  • Experience with schematic and PCBA design tools such as OrCAD, Altium
  • Experience using project management tools such as JIRA, git, Confluence
  • Experience working with products through test and reliability standards such as IEC
  • Working proficiency in English, Swahili and/or French

Generic Competencies:

  • Strategic Thinker
  • Communication Skills
  • Planning and Organizing Skills
  • Time Management Skills
  • Self-motivated
  • Breakthrough Thinking