Front Desk & Customer Service Officer

Responsibilities

- Provide exceptional customer service to clients, tenants, and vendors via phone, email, and in-person 

- Manage and resolve customer complaints in a timely and professional manner 

- Coordinate property viewings, showings, and inspections

- Prepare and distribute marketing materials, reports, and other documents as needed 

-  Maintain accurate and up-to-date records and databases - Support the sales team with administrative tasks, such as preparing sales reports and tracking sales activity 

- Assist with event planning and coordination, such as open houses and client events 

- Develop and implement processes to improve operational efficiency 

- Collaborate with other departments to ensure seamless operations

Requirements: 

- Bachelor's degree or HND in Business Administration, Real Estate, or related field 

- 1-2 years of experience in customer service, operations, or a related field 

- Excellent communication, interpersonal, and problem-solving skills 

- Ability to work in a fast-paced environment and prioritize multiple tasks 

- Proficient in Microsoft Office and Google Suite 

- Knowledge of real estate principles and practices an asset