Front Desk / Customer Service Officer Job at Gosslink Engineering Limited

Gosslink Engineering Limited was incorporated on 6th June 2008 and is one of the highly professional engineering services companies in Nigeria. The thrust of the company’s efforts is to become a leading player in the Electrical, Power, and Facilities Engineering field coupled with a considerable presence in mechanical engineering as well.

With our extensive experience and deep engineering knowledge spanning over ten solid years, our staff is keenly aware of Engineering standards, and various construction and Installation related issues. Customer satisfaction is our paramount goal. We meet and exceed this by providing the highest quality service, coupled with continual communication with each of our customers.

We are recruiting to fill the position below:

Job Position: Front Desk / Customer Service Officer

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• The ideal candidate shall be the very first pont of contact to our walk-in or Mobile customers.She will be required to provide a first class customer sevice experience on all issues relating to the company and our Metering Subsidiary.

Job Description

• Ensure maintenance of proper office protocol in receiving visitors.
• Provide effective reception management with first class customer service at all times.
• Ensure prompt payment of all utility bills at all the company locations to avert service failure.
• Resolving of all customers complains on the meters installed
• Maintain good office ambience of company’s location while overseeing the activities of cleaners and security guards.
• Keeping records of Walk in guest, customer interactions, transactions, comments, and complaints.
• Provide clear and direct communication to all support staff such as cleaners and security guards on performance expectations, productivity and accountability for optimal performance.
• Handle complaints; provide appropriate solutions and alternatives within the time limits on behalf of the company.
• Handle all incoming calls and mails and route them appropriately.
• Selling of cards to generate token for electricity via POS.
• Sending of payment advice to customers for payment
• Provide office consumables (stationeries, toiletries and water) for office use. And ensure availability of these items at all times.

Requirements

• Candidates should possess OND / HND qualifications with 1 - 2 years relevant work experience.

Knowledge, Skills and Abiities

• She must be soft spoken and well mannered
• She must have good promisity to Ikoyi-Victoria ,Island
• She must be familair with Microsoft office suites
• Candidates with educational background relating to secretareial or adminstrative fucntions shall be preferred.

Method of Application
Interested and qualified candidates should forward their well-drafted CoverLetters and Resumes to: careers@gosslinkgroup.com using the Job Position as the subject of the email.