Front Desk / HMO Officer Job at Equity Specialist Hospital

Equity Specialist Hospital is a modern medical facility in Lagos, Nigeria, committed to providing world-class, patient-centered care. Backed by Equity Health Group, the hospital offers advanced diagnostic and therapeutic services across key specialties, using cutting-edge medical technology. Its mission is to make high-quality healthcare accessible locally while reducing medical tourism.

We are recruiting to fill the position below:

Job Position: Front Desk / HMO Officer
Job Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Greet and register patients/visitors, verify ID and insurance eligibility.
• Manage appointment bookings, confirmations, and rescheduling.
• Liaise with HMOs for pre?authorization, claims submission, and verification of benefits.
• Handle basic billing inquiries, payment receipts, and issue receipts/invoices.
• Maintain accurate patient records in EMR/HIS and ensure data confidentiality.
• Provide excellent customer service, resolve complaints promptly, and escalate issues when needed.

Qualifications

• Diploma / B,Sc Degree in Health Administration, Business Administration, Public Health, or related field.
• 1?2?years of experience in hospital front desk or HMO coordination.
• Familiarity with major Nigerian HMOs (NHIS, private HMOs).
• Strong computer skills (Microsoft Office, EMR systems).
• Excellent communication, multitasking, and customer?service orientation.

Method of Application 
Interested and qualified candidates should send their CV to: hr@equityng.com using "Front Desk / HMO Officer –Lekki Phase?1" as the subject of the email.