Front Desk Officer Job at Gate and Carter Limited

We are recruiting to fill the position below:

Job Position: Front Desk Officer
Job Location: Lekki, Lagos
Employment Type: Full-time

Description 

• You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
• You have required to coordinate all front desk activities, including calls, reservations and guest services. As a Front Desk Officer, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead. Ultimately, you should be able to provide professional and friendly service to our customers.

Responsibilities

• Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
• Train and supervise support staff, including drivers, security guards and call center agents.
• Schedule shifts.
• Monitor, stock and order office supplies.
• Ensure proper mail distribution.
• Prepare and monitor office supplies budget.
• Ensure timely and accurate customer service.
• Answer phone calls and handle complaints and specific customer requests.
• Troubleshoot emergencies from walk-in or call-in clients.
• Keep updated records of office expenses and costs.
• Ensure company’s policies and security requirements are met.

Requirements & Skills

• HND / BSc in any related field.
• Proven work experience as a Front Desk Manager or Reception Manager.
• Hands-on experience with office machines (e.g. fax machines and printers).
• Solid knowledge of MS Office, particularly Excel and Word.
• Excellent communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.
• Thorough knowledge of customer service, office management and basic bookkeeping procedures.
• Proficiency in English (oral and written).
• Must be female.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: pamela.i@gateandcarter.com and copy hr@gateandcarter.com using the Job Position as the subject of the mail.

Note: Your Cover Letter should be the body of the email.