Front Desk Officer Job at Norrenberger

Norrenberger is a leading, independent financial services group that provides bespoke financial solutions that add value to our individual and institutional clients. Our component companies are licensed and regulated either by the Central Bank of Nigeria (CBN) or the Securities & Exchange Commission (SEC) to provide Investment Banking, Fund Management, Financial Advisory, and Foreign Exchange services to our discerning clientele.

We are recruiting to fill the position below:

Job Position: Front Desk Officer 

Job Location: Kano

Job Summary

• As Front Desk Officer, you will be responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

Responsibilities

• Responsible for managing the ambience of the Front Office/Reception area as well as Meeting Rooms.
• Responsible for warmly receiving guests in the office.
• Receive, sign for, and distribute mails and delivered packages from courier companies or other sources.
• Management of e-mail correspondences and enquiries from internal and external clients via the Client Service group e-mail address.
• Responsible for handling incoming calls to the official telephone number from clients, prospects and vendors.
• Implementation of developed service standards to ensure that clients’ confidence in Norrenberger’s understanding of their specific requirements and objectives is maintained.
• Receive and log client complaints, determine the cause of the complaint, explain possible resolutions to the client, follow up with responsible internal parties to ensure resolution and escalation to the Unit Lead where necessary.
• Responsible for managing client birthday information and contacting clients on their special days to aid bonding of the organization to clients.
• Responsible for handling client and prospect enquiries via the online chat platform.
• Attract potential clients by answering product and service questions, and suggesting the best suited products/services to meet the client’s objectives.

Requirements

• First Degree in Business Administration or a related course
• Minimum of two (2) years of experience in Client Services / Front Desk Management
• Good track record of office administration.

Method of Application
Interested and qualified candidates should forward their CV to: namltalent@norrenberger.com using the Job Position as the subject of email.