General Manager - Hospitality Job at AMSCO

AMSCO is a pan African Company providing personalized human capital solutions for the development of enterprises. Our expertise has been recognized for 3 decades in more than 29 countries where more than 2000 companies trust us.

We are recruiting to fill the position below:

Job Position: General Manager - Hospitality

Job Location: Ajah, Lagos
Employment Type: Contract

Description

• The Hospitality Director plays a pivotal strategic and operational role in the delivery of world-class hospitality services across a global accredited centre for higher learning.
• The postholder is responsible for ensuring excellence in catering, event support, accommodation services, and customer-facing food outlets, while fostering a unified, service-oriented culture that meets the needs of participants, students, staff, faculty, and guests.
• This role requires a high level of cross-functional coordination, financial oversight, and people leadership, directly impacting institutional reputation and operational sustainability.

Key Job Roles and Responsibilities
They include but not limited to the following:
Strategic and Operational Leadership:

• Formulate and execute the strategic plan for the hospitality department in alignment with institutional objectives.
• Oversee the end-to-end operations of catering, events, accommodation, and retail outlets.
• Establish quality benchmarks and service standards for all hospitality units.

Catering and Culinary Operations:

• Lead menu development and service protocols across institutional and event catering.
• Supervise food procurement, preparation, storage, and service to ensure high standards of taste, hygiene, and safety.
• Coordinate nutritional planning for students and programme participants, including dietary and religious accommodations.

Retail & Gazebo Operations:

• Manage the daily operations of the gazebo outlet as a standalone profit-generating business unit.
• Develop seasonal and themed promotional events to enhance traffic and customer engagement.
• Monitor inventory turnover, waste management, and revenue targets.

Guest Accommodation Management:

• Ensure the smooth functioning of guest services including room readiness, housekeeping, and concierge operations.
• Develop SOPs for check-in/out, room service, and maintenance to ensure comfort and satisfaction.
• Implement feedback mechanisms and rapid response systems to resolve guest issues.

Event and Venue Management:

• Liaise with internal departments and external vendors to deliver seamless event services.
• Lead logistical planning for academic ceremonies and other engagements and programmes.
• Maintain booking systems, venue readiness checklists, and post-event reviews.

Financial Management:

• Prepare and monitor departmental budgets covering payroll, procurement, equipment, and operations.
• Track revenue from catering, event hosting, accommodation, and retail operations.
• Implement cost-saving initiatives while maintaining or improving service quality.

Leadership and Human Resource Development:

• Lead a multidisciplinary team comprising chefs, service staff, and operations personnel.
• Define job roles, recruit staff, conduct performance evaluations, and plan succession.
• Ensure full compliance with labour laws, institutional policies, and training requirements.

Quality Assurance and Health & Safety Compliance:

• Ensure all facilities comply with statutory and institutional hygiene and safety standards.
• Coordinate regular audits, risk assessments, and compliance inspections.
• Implement proactive safety procedures and emergency response protocols.

Stakeholder Experience and Customer Service:

• Drive a culture of hospitality that reflects institutional values and delivers a consistent experience to all stakeholders.
• Monitor guest satisfaction through formal and informal channels; analyse feedback and drive improvement plans.
• Resolve escalated complaints swiftly and diplomatically.

Cross-functional Collaboration:

• Act as liaison between hospitality and departments such as Facilities, Finance, ICT, and Academic and Executive Programmes.
• Represent hospitality in cross-departmental meetings, audits, and planning forums.

Qualifications and Experience

• Bachelor’s Degree in Hospitality Management or a related discipline.
• Minimum of 15 years of progressive hospitality experience with at least 8 years in a senior leadership role.
• Demonstrated expertise in multi-unit hospitality management.
• Strong commercial acumen and experience managing large-scale budgets and diverse teams.

Competencies Required
To be successful in the role the candidate would be required to demonstrate the following:

Knowledge:

• Advanced understanding of institutional hospitality, F&B, and hotel management.
• Strong familiarity with health and safety, environmental, and food regulation compliance.
• Sound grasp of hospitality budgeting, reporting, and vendor contracting.

Skills:

• Excellent verbal and written communication.
• Strong leadership, team building, and delegation.
• Competence in negotiation, scheduling, and supply chain coordination.
• Advanced proficiency in Microsoft Office, POS, and hospitality management software.

Personal Attributes:

• High integrity and professional ethics.
• Results-driven and customer-focused.
• Calm under pressure with a hands-on, can-do attitude.
• Flexible, diplomatic, and empathetic in approach.

Strategic Outcomes by FY 2026:

• 95% satisfaction from all hospitality stakeholders.
• 10% operational cost reduction across hospitality functions.
• Top-tier internal and external audit scores for hygiene and service quality.
• 15% year-on-year growth in external hospitality revenue.
• 90% training compliance and staff turnover under 10%.

Salary Grade

• Salary: N35,000,000 - N42,000,000 annually. 
• Executive Level (Contract).

Method of Application
Interested and qualified candidates should send their CV to: ignatius.nwoha@amsco-africa.com using the Job Position as the subject of the mail.