Graduate Customer Support Intern Recruitment at WhoGoHost
WhoGoHost is currently the largest web hosting company in Nigeria and the West African region. The company started as a web hosting firm but has grown to offer a lot of other products and services to help her customers grow and succeed online. Focused on delivering top-notch support and the best offerings, WhoGoHost continues to evolve and introduce new ways to engage her customers and support their businesses.
WhoGoHost has received several awards over the years and is recognized as the top choice for businesses that need to get online. WhoGoHost is an accredited NiRA (dotNG) registrar and also a Google G Suite accredited resellers
We are recruiting to fill the position below:
Job Position: Graduate Customer Support Intern
Job Location: Lagos (Remote)
Employment Type: Internship
- Provide front-line support for level one escalation via telephone/email support to customers for their queries
- Send reminders to customers through call/email for renewal.
- Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
- Troubleshoot a variety of basic technical and non-technical issues customers are having with their web hosting plans and services.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Meet performance standards set by the department
- Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Perform miscellaneous tasks as assigned.
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