Guest Relations Officer Job at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Position: Guest Relations Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Guest Relations Officer (GRO) is responsible for providing outstanding customer service and ensuring a positive and welcoming experience for all guests. 
• The GRO acts as the primary point of contact for guests, resolving issues, responding to inquiries, and offering information about services, amenities, and local attractions.

Key Responsibilities

• Welcome guests warmly upon arrival and ensure they feel valued and cared for.
• Handle guest check-ins and check-outs professionally and efficiently.
• Maintain a strong presence in the lobby and guest areas to proactively assist guests.
• Respond to guest inquiries, requests, and complaints promptly and effectively.
• Record guest preferences and feedback to enhance future visits.
• Handle VIP guests with discretion and provide personalized service.
• Coordinate with other departments (housekeeping, room service, maintenance) to meet guest needs.
• Arrange special services such as transportation, restaurant reservations, or event tickets.
• Promote hotel services and facilities, upselling where appropriate.
• Ensure guest satisfaction and follow up on any unresolved issues.
• Maintain knowledge of hotel policies, services, pricing, and local area attractions.

Qualifications and Skills

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Previous experience in customer service or hospitality (1–2 years minimum preferred).
• Excellent communication and interpersonal skills.
• Friendly, professional demeanour and strong problem-solving abilities.
• Ability to handle stressful situations with poise and diplomacy.
• Fluency in English; additional languages are a plus.
• Proficiency in hotel management software (e.g., Opera, etc) and Microsoft Office Suite.
• Flexible schedule including weekends, holidays, and evenings.

Method of Application
Interested and qualified candidates should send their CV and Photograph to: tivanaworkforce@gmail.com using the Job Position as the subject of the email.