Guest Relations Officer Job at Vista Lux Hospitality & Resorts

VistaLux Hospitality & Resorts is a modern and elegant hospitality brand built with the purpose of delivering unforgettable experiences to both local and international guests. We specialize in creating a peaceful and luxurious environment where relaxation meets comfort. Whether it's a weekend getaway, a business trip, or a family vacation, we provide well-designed spaces, top-class customer service, and a warm atmosphere that makes every guest feel special.

Our services include high-end hotel accommodation, resort-style experiences, event hosting, tour packages, and travel support. Every branch of VistaLux is carefully planned to reflect beauty, class, and comfort. From our stylish rooms and delicious cuisine to our friendly staff and clean environment, we always put our guests first.At VistaLux, we don’t just offer hospitality, we create a lifestyle of ease, peace, and luxury. Our goal is to become one of the leading hospitality names that people trust, love, and look forward to. Whether you’re a traveler, tourist, or partner, VistaLux is where comfort meets elegance

We are recruiting to fill the position below:

Job Position: Guest Relations Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.
• You will address complaints and go the extra mile to make sure our guests are satisfied.
• In this role, you should be an excellent communicator who can stay positive when facing difficult situations.
• You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
• Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Duties and Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customers complaints.
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Requirements and Skills

• Interested candidates should possess a relevant qualifications.
• Familiarity with hospitality industry standards.
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills.

Salary
N100,000 - N150,000 Monthly. 

Method of Application
Interested and qualified candidates should send their CV to: vistaluxhr@gmail.com using the Job Position as the subject of the mail.