Head of Cinema Operations Job at Genesis Cinemas

Genesis Cinemas is one of Nigeria’s leading cinema developers and operators of multiplex cinemas in Nigeria. GC is part of the Genesis Group, a Nigerian based conglomerate established in 1991 with its key focus on hospitality and entertainment with diverse interests in Restaurants, Hotels, Industrial Catering, Cinemas, Family Entertainment Centres and Facility Management.

We are recruiting to fill the position below:

Job Position:  Head of Cinema Operations

Job Location: Abuja (FCT) Warri / Asaba - Delta / Abuja / Maryland / Lekki - Lagos / Owerri - Imo / Port Harcourt - Rivers / Benin - Edo
Employment Type: Full-time

Duties and Responsibilities

• The primary responsibility of the Cinema Head of Operations is to oversee all operational aspects of the facility and ensure a top notch cinema experience for all customers.
• Responsible for the effective and efficient smooth day-to-day control of activities of all cinema facilities includingthe box office, concession stands, restrooms, lobbies/foyer and auditorium.
• Trains, appraise and supervise staff.
• Create and manage staff schedules to ensure adequate coverage especially during peak movie yimes and special events
• Ensures a high level of customer service,address customer complaints or issues and maintain a welcome and safe environment for all customers.
• Monitor the inventory and ordering for concessions and merchandise.
• Upholds Genesis’s business practice standard and follow all established company policies and procedures.
• Analyze attendance,revenue and customer feedback to make data driven decisions toimprove operations
• Develop strategies to increase attendance and revenue
• Schedules movies into the appropriate time slots (leaving sufficient time intervals between movies to allow quick cleaning of theatres) and the appropriate capacity theatres with a view to optimizing revenue generated.
• Is acutely conscious of the Cinema’s monthly financial target and does everything and anything possible to achieve the financial target.
• Organize and oversee special events,premieres and private screenings.

Qualification and Experience

• Qualification: B.Sc Degree or HND in Business Management, Hospitality or related field (preferred).
• 3-5 years of experience in Cinema management or a similar role (Compulsory)
• Exceptional customer service skills.
• Good interpersonal and Communication skills and customer service abilities
• Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.
• Creative problem solving skills
• Flexibility to work evenings, weekends and holidays.

Method of Application
Interested and qualified candidates should send their CV to: jobs@gdcinemas.com using "Cinema Head of Operations" as the subject of the mail.