Head of Operations (Travel and Tours) Job at Rimdinado International

Rimdinado International was set up on the 1st January, 2013 and registered with the Corporate Affairs Commission of Nigeria on the 2nd March, 2013 and currently in Abuja. Our business history range from providing simple solutions for Small and Medium Scale organizations to major clients that require overhauling operations, business restrategizing and alignment of their people towards new realities. We guarantee that our clients and partners alike enjoy rapid growth, outstanding results and improved staff performance and compliance. We have exceeded our clients expectations in delivery of solutions required by clients like KPR Resort, Dantata and Sawoe, Vestates Nigeria and UNICEF Nigeria.

We are recruiting to fill the position below:

Job Position: Head of Operations (Travel and Tours)

Job Location: Abuja (FCT)
Employment Type: Full-time


  • The Head of Operations will be responsible for overseeing and managing all aspects of our operational activities to ensure efficiency, quality service delivery, and customer satisfaction.
  • He/She will play a key role in streamlining processes, optimizing resources, and fostering a culture of continuous improvement within the organization.

Key Responsibilities

  • Strategic Planning: Develop and implement operational strategies aligned with the company's overall objectives to drive growth and profitability.
  • Team Leadership: Lead, mentor, and motivate a team of operations staff, including managers and frontline employees, to ensure high performance and adherence to company policies and procedures.
  • Resource Allocation: Manage and allocate resources effectively, including personnel, equipment, and budget, to meet operational requirements and achieve business goals.
  • Quality Assurance: Implement quality control measures and standards to ensure the delivery of exceptional service to customers and maintain high levels of satisfaction.
  • Process Improvement: Continuously evaluate and optimize operational processes to enhance efficiency, minimize costs, and improve service quality.
  • Vendor Management: Establish and maintain relationships with suppliers, vendors, and partners to ensure timely delivery of services and negotiate favorable terms and agreements.
  • Risk Management: Identify potential risks and develop mitigation strategies to safeguard the company's operations and reputation.
  • Compliance: Ensure compliance with relevant regulations, industry standards, and company policies in all operational activities.
  • Performance Monitoring: Monitor key performance indicators (KPIs) and operational metrics to track progress, identify areas for improvement, and report on performance to senior management.
  • Customer Experience: Champion a customer-centric approach to operations, focusing on delivering memorable experiences and exceeding customer expectations.


  • Bachelor's Degree in Business Administration, Hospitality Management, or related field (Master's degree preferred).
  • Proven experience in operations management within the travel and tourism industry, with a minimum of [3 years] in a leadership role.
  • IATA Certified
  • Solid understanding of operational processes, logistics, and supply chain management.
  • Exceptional communication and interpersonal skills.
  • Knowledge and usage of various ticketing platforms (such Amadeus, etc)
  • Strong leadership and team management skills, with the ability to inspire and motivate staff to achieve results.
  • Excellent problem-solving abilities and strategic thinking capabilities.
  • Proficiency in relevant software and technology tools.
  • Flexibility to travel as required.

Method of Application
Interested and qualified candidates should send their CV to: rimdinado@gmail.com using the Job Position as the subject of the email.