Head, Retail Banking Operations Job at First Bank of Nigeria

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Position: Head, Retail Banking Operations 
Ref No: 19000045
Job Location: Lagos 
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range - From: Manager  Grade Range - To: Principal Manager


  • Ensure adequacy of staff deployment, training and motivation.
  • Set up effective work flow and processes to deliver quality services.
  • Maintain proper records of products and transactions.
  • Ensure adherence to the risk management framework in identifying, controlling, monitoring and reporting of risk
  • Ensure sufficient actions are undertaken to mitigate, reduce or contain the identified operational risks.
  • Ensure prompt and accurate incident reporting and resolution.
  • Liaise and collaborate with other department to further the goals of the bank.
  • Liaise with other banks and regulators to resolve knotty customers’ and/or industry issues
  • Ensure compliance with regulations by promptly implementing guidelines, products and processes for the industry
  • Introduce and/or communicate new processes and services in the bank
  • Continuous review of operational processes for improved cost-efficiency, customer satisfaction etc.
  • Ensure provision of adequate resources, especially IT infrastructure to the units
  • Mitigate against fraud, errors, losses and processing risks
  • Meet the requirements of branches in their bid to deliver excellent services, specifically by timely Customer onboarding and loans request processing, efficient and effective cash management, timely delivery of new cheques books and appropriate processing of clearing instruments.
  • Ensure timely and effective reconciliation of relevant ledgers and accounts
  • Ensure total compliance with relevant regulations and directives of CBN and other regulators.
  • Carry out other duties as required by Management of the bank


  • Minimum Education: First Degree in any discipline with professional certification.


  • Minimum experience: Fifteen years relevant