Healthcare Client / Customer Care Executive Job at Fortics Lifecare Limited

Fortics Lifecare Limited aims to be a leading healthcare holding company in Africa, developing existing healthcare assets into world-class health facilities across the continent integrating quality service delivery to clients and financial prosperity for our sake. We want to inspire and promote hope, health and total wellbeing by providing the best care for every patient through integrated clinical practice, continous education and research, delivering this service at cost-effective prices.

We are recruiting to fill the position below:

Job Position: Healthcare Client / Customer Care Executive
Job Location: Lekki Phase One, Lagos
Employment Type: Full-time

Duties / Responsibilities

• Make outgoing calls to patients, referrals, and sales as needed
• Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Answer customer phone calls and provide them with the information that they request
• Resolve customer complaints in a fair manner
• Elevate customer concerns to managers and supervisors as needed
• Become knowledgeable about our company’s services
• Provide exceptional customer support in every phone call

Requirements

• Candidates should possess a B.Sc / B.Tech Degree with 2 - 3 years of work experience.

Skills:

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience

Salary
N60,000 - N70,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: staff-success@fortics.org using the Job position as the subject of the email.