HelpMum Recruitment for Customer Service Personnel (Intern / NYSC)

HelpMum is using the power of mobile technology and low cost innovation to tackle maternal and infant mortality in deep remote rural, semi- rural and urban areas in Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Service Personnel (Intern / NYSC)

Job Location: Lagos
Employment Type: Full Time

Job Description

• HelpMum Africa is seeking a dedicated and enthusiastic Customer Service Intern/NYSC to join our team.
• The successful candidate will be responsible for reaching out to mothers, collecting necessary information, and registering them on the HelpMum Vaccination Tracker. 

Key Responsibilities

• Contact mothers via phone to gather and verify personal and health information for registration on the HelpMum Vaccination Tracker.
• Assist with the registration process, ensuring accurate data entry into the system.
• Provide detailed information about the HelpMum Vaccination Tracker, including its benefits and how to use it.
• Address any questions or concerns mothers may have regarding vaccination schedules or the tracker.
• Maintain accurate records of calls and interactions with mothers.
• Report any challenges or feedback from users to the supervisor for resolution.

Qualifications

• Fluency in Hausa or Igbo. 
• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and the ability to enter data accurately.
• Customer service experience is a plus.
• Basic computer skills, with familiarity in using spreadsheets or data entry systems.
• A positive attitude and willingness to help others.