Hotel Operations Manager

Carlcare Development Nigeria Limited, a subsidiary of Transsion Holdings formerly known as TECNO Telecom Limited, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. 

After years of development, TRANSSION has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.

We are currently recruiting to fill the position below:

Job Position: Hotel Operations Manager
Job Location: Lagos
 
Job Description

• After years of excellence in the telecoms industry, we are currently embarking on an exciting growth journey, and we are looking for a Hotel Operations Director who has gained ideally a minimum of five years of managerial experience in the hospitality sector.
• We are looking for a Hotel Operations Director to be responsible for managing all our operations. Our mission is to be the most reputable hotel; hence, we are looking for an experienced hotel manager with the right energy and experience, who is passionate about providing an excellent service to our guests and employees.

Job Responsibility

• Develop long and short-term plans for the group and be fully responsible for the operation of the hotel
• Responsible for formulating the strategic planning and operation strategies of the operation department, standardization, and ensuring the implementation of the company's operational management standards, and enhancing brand reputation;
• Responsible for the maintenance of service, training, quality, and customer experience for the hotel.
• Responsible for the structuring of the operation management team and the development of reserve talents for the company;
• Internal team management of hotel, including work scheduling, training team motivation.
• Carry out inspections of property and services
• Ensuring good hygiene level and cleaning efficiency of hotel.
• Financial management of hotel, including financial data analysis, purchasing plan, and cash management.
• Communicate and coordinate with the headquarters, including price adjustment, related support applications, etc.
• Investigate and undertake market research, analyzing competition, and keying into industry trends.
• Plan and organize accommodation, catering and other hotel services
• promote and market the business
• Ensure security is effective.
• Ensure compliance with licensing laws, health and safety and other statutory regulations.

Qualifications and Experience

• Bachelor's Degree preferably in Business Administration, Social Sciences, Hospitality Management, Humanities or a related field, from a reputable institution. M.Sc Degree in related area is a plus from a reputable university.
• Must have previous experience studying or working abroad. Experience working in a multicultural environment will be an added advantage.
• Have more than 5 years of proven work experience as a Hotel Operations Director.
• Experience working with international 4 and 5-star hotels are preferred.
• Should be between the ages of 30 - 42 Years old

Requirements and Attributes:

• Proficiency in Microsoft Office, especially Excel
• Ability to lead, motivate & direct employees
• Must possess the ability to think clearly and make quick decisions
• Numeracy and logistical planning skills are desired
• The ability to balance customer and business priorities
• Affinity for success
• Proven Leadership and Management skills
• Good verbal and written communication skills
• Creative and innovative mindset
• Strong sense of responsibility,
• High degree of loyalty and integrity
• Ambitious
• Relationship Management skills.

Note: The job title should be used as the subject of the email. Due to volumes of applicants, this vacancy can close early. Make sure you get your application in as soon as possible to avoid