IT support specialist - GG and Engineering Tools

About the Role
We are seeking an experienced IT support specialist - GG and Engineering Tools to provide onsite support for critical geoscience and engineering applications used in oil & gas exploration and production. This role involves advanced troubleshooting, system optimization, and user support for applications such as Petrel, OpenWorks, Intersect, Techlog, Prosource, and RMDM, ensuring maximum uptime and efficiency for technical users. The successful candidate will serve as the highest escalation point for application-related issues and contribute to continuous improvement initiatives.

Key Responsibilities

1. Provide advanced onsite technical support for G&G and engineering applications (Petrel, OpenWorks, Intersect, Techlog, Prosource, RMDM).
2. Diagnose, troubleshoot, and resolve complex application and integration issues.
3. Manage installation, configuration, upgrades, and patching of applications.
4. Support geoscientists, reservoir engineers, and technical teams in application use.
5. Optimize application performance and ensure data integrity within systems.
6. Collaborate with software vendors and IT teams for escalated issues and fixes.
7. Document incidents, root causes, and resolutions for knowledge sharing.
8. Mentor and guide Level 1 and Level 2 support analysts.
9. Ensure compliance with IT security, data governance, and industry best practices.
10. Participate in application improvement projects and digital transformation initiatives.

Requirements

1. Bachelor’s or Master’s degree in Computer Science, Petroleum Engineering, Geoscience, or related field.
2. 10+ years’ experience in supporting subsurface/engineering applications in oil & gas.
3. Strong expertise with Schlumberger (Petrel, Techlog, Intersect) and Landmark (OpenWorks, R5000, Prosource) platforms.
4. Knowledge of RMDM (Reference Data Management) and data management workflows.
5. Experience with application integration, scripting, and automation is an advantage.
6. Strong problem-solving, analytical, and customer support skills.
7. Excellent communication skills with the ability to work closely with technical users.
8. Relevant certifications (e.g., Schlumberger Petrel Support, Landmark Certifications, ITIL) are a plus.