IT Support Specialist Job at Jumia

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Position: IT Support Specialist
Job Location: Yaba, Lagos
Employment Type: Full-time

About the Job

• You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboardings, Google Workspace, SSO and Endpoints.

Responsibilities

• Management of local Endpoints for MDM and EDR.
• Follow up on outstanding IT-related requests and ensure resolution within established SLA in the ticket platform.
• Manage OS Imaging and Configuration for Linux, MacOS and Windows.
• Support for Voip systems.
• Manage and monitor internal assets to ensure accurate inventory records.
• Onboarding and Offboarding procedures.
• Report RMA’s and Warranties.
• Other common IT Support duties.

Requirements
What we are looking for:

• Higher Education in either IT or equivalent
• Minimum 3-years of work experience in computer technical support functions;
• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
• Good analytical ability, organization and planning;
• Outstanding troubleshooting skills
• Knowledge of customer service principles and practices
• Excellent communication skills and taste for contact with the end user;
• Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.
• Good interpersonal skills and taste for teamwork;
• Proficiency in English, both written and verbal, clearly and accurately.