Job Openings at Eden Care and Resourcing Limited

We allow you focus on your professional goals and aspirations, we specialize in the placement of competent staff for organizations. We do not only hire & place staff, we also engage organizations in capacity building for enhanced corporate effectiveness.

We are recruiting to fill the following positions below:

1.) Customer Care Representative

Job Location: Sangotedo, Lagos
Employment Type: Full-time

Responsibilities

• Respond to customer inquiries: Answer incoming calls, emails, and messages promptly and provide accurate information to customers regarding products, services, and company policies.
• Resolve customer complaints: Listen to customer concerns, empathize with their situation, and work towards finding a satisfactory resolution. This may involve coordinating with other departments or escalating issues to a supervisor if necessary.
• Provide product support: Assist customers with product-related questions, troubleshooting, and technical support. Guide customers through the use of products and services to ensure they have a positive experience.
• Process orders and returns: Assist customers with placing orders, processing payments, and tracking shipments. Handle returns and exchanges, ensuring a smooth and efficient process.
• Maintain customer records: Update customer information, interactions, and transactions accurately in the customer database or CRM system. Keep detailed and organized records of customer interactions for future reference.
• Upsell and cross-sell: Identify opportunities to promote additional products or services to customers, based on their needs and preferences.
• Stay updated on product knowledge: Continuously educate oneself about the company’s products, services, and industry trends to provide accurate and up-to-date information to customers.
• Collaborate with other departments: Work closely with other teams, such as sales, marketing, and technical support, to resolve customer issues and provide a seamless customer experience.
• Follow company policies and procedures: Adhere to company guidelines, protocols, and ethical standards while interacting with customers and handling their inquiries or complaints.
• Meet performance metrics: Achieve or exceed individual and team targets, such as response time, customer satisfaction ratings, and sales goals

Requirements

• Excellent communication skills, both verbal and written
• Proficiency in using customer service software, CRM systems, and other relevant tools
• Basic knowledge of computer systems, software, and internet navigation
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Strong problem-solving and decision-making abilities
• Patience, empathy, and the ability to handle difficult customers with professionalism
• Ability to multitask and prioritize tasks effectively
• Previous customer service experience is preferred, but not mandatory.

Application Closing Date: 21st November, 2023.

Method of Application
Interested and qualified candidates should send their Applications and CV to: recruitment@edencarelimited.com using the Job Position as the subject of the email.

2.) Sales and Marketing Officer

Job Location: Ikorodu, Lagos
Employment Type: Full-time

Responsibilities

• Preparing marketing and sales strategies.
• Conducting extensive research on competitors' products and services.
• Creating and overseeing marketing campaigns.
• Taking feedbacks from the clients.
• Creating marketing campaigns on social media platforms.
• Maintaining a healthy relationship with the clients.
• Working in collaboration with the Media department.
• Preparing budget and time constraints.
• Ensuring the company meets the sales targets.
• Handling complaints of the clients.
• Negotiating the deals with the clients.
• Answering client’s questions in a professional manner.
• Participating in exhibitions and conferences organized by the company.
• Creating awareness of the products and services offered by the company.
• Writing monthly reports on the performance of the campaigns.

Requirements

• National Diploma in Marketing, Advertising, Sales, or a related field.
• 1 - 2 years of relevant work experience.
• Proven work experience as a Sales and Marketing Executive or a similar position in the Sales Department.
• Demonstrate excellent knowledge of various marketing tactics.
• Demonstrate excellent leadership skills.
• Ability to work under pressure.
• Ability to work independently as well as in a team environment.
• Good oral and written communication skills.
• Proficiency in Microsoft Office Tools.
• Good negotiation and sales skills.
• Understanding and knowledge of Customer Relationship Management Software.
• A result-driven and organized individual.
• Outstanding project management skills.

Application Closing Date: 20th November, 2023.

Method of Application
Interested and qualified candidates should send their Applications and CV to: recruitment@edencarelimited.com using the Job Position as the subject of the email.

3.) Procurement Officer

Job Location: Igogbo - Ikorodu, Lagos
Employment Type: Full-time

Job Brief

• We are looking to hire a skilled Procurement Officer who will be responsible for tasks such as evaluating suppliers, sourcing products and services, negotiating contracts, and ensuring that approved purchases are cost-efficient and of high-quality

Job Responsibilities

• Prepare weekly plans for the purchase of goods
• Oversee all purchasing activities
• Review, compare, and analyze products and services to be purchased and present for approval
• Maintain good supplier relations and negotiate supplies
• Carry out market surveys and evaluate prospective suppliers
• Manage inventories and maintain accurate purchase and pricing records
• Maintain and update supplier information such as qualifications, delivery times, product ranges, etc
• Follow and enforce the company's procurement standards and procedures
• Prepare budgets, cost analyses, and reports.

Requirements

• Candidates should possess an HND qualification in Business Management or any related field
• 1 - 2 years of cognate experience.
• Proven experience as Procurement Officer
• Strong communication and negotiation skills
• Knowledge of market trends and principles
• Proficiency in Microsoft Office
• Good analytical and strategic thinking skills.

Application Closing Date: 30th November, 2023.

Method of Application
Interested and qualified candidates should send their Applications and CV to: recruitment@edencarelimited.com using the Job Position as the subject of the email.