Job Openings at Triple H Consulting

Triple H Consulting is a human resource consulting firm that provides clients with the solutions to solve their talent acquisition dilemma.

We are recruiting to fill the following positions below:

1.) Customer Service Representative

Job Location: Eket, Akwa Ibom
Employment Type: Contract
Department / Unit: Contributions
Reports To: Head, Contributions

General Description

• The primary responsibility will be to provide exceptional customer service to pension plan participants and beneficiaries.
• You will handle inquiries, resolve issues, and ensure a positive customer experience.
• Additionally, you will collaborate with internal teams to address customer concerns and contribute to process improvements.
• This role requires strong communication skills, attention to detail, and a thorough understanding of pension products and services.

Key Performance Indicators / Measurement Criteria

• Customer Support: Respond to customer inquiries promptly via phone, email, or other communication channels. Assist customers in understanding their pension plans, benefits, and related processes. Provide accurate and relevant information to address customer queries.
• Issue Resolution: Investigate and resolve customer issues related to pension plan accounts, contributions, pay-outs, beneficiary designations, and other related matters. Escalate complex issues to the appropriate departments and follow up to ensure timely resolution.
• Documentation and Data Management: Maintain accurate and up-to-date customer records, ensuring confidentiality and data security. Update customer information, beneficiary details, and account transactions in the company's database or customer relationship management (CRM) system.
• Compliance and Regulations: Adhere to regulatory guidelines, company policies, and industry best practices in the pension domain. Stay updated with changes in pension regulations and communicate relevant updates to customers as required.
• Quality Assurance: Maintain a high standard of service quality and ensure adherence to service level agreements (SLAs). Conduct regular audits to identify areas for improvement and implement corrective actions.
• Customer Education: Educate customers on pension plan features, investment options, withdrawal rules, and tax implications. Provide guidance on retirement planning and assist customers in making informed decisions regarding their pension benefits.
• Customer Outreach: Proactively reach out to customers for periodic updates, reminders, and important notifications related to their pension plans. Provide personalized assistance to customers during major life events, such as retirement or change of beneficiary.
• Cross-functional Collaboration: Collaborate with internal teams, such as operations, finance, and legal, to address customer issues, streamline processes, and ensure a seamless customer experience. Provide feedback on customer pain points and contribute to process improvements.
• Record Keeping: Maintain accurate records of customer interactions, inquiries, and resolutions. Generate reports and analyse customer data to identify trends and recommend improvements in service delivery

Internal Liason:

• All Departments

Educational Qualification

• B.Sc Degree (minimum of 2.2)

Work Experience / Requirement:

• 1 - 2 years in a customer service position preferably Financial service(PFA or others)

Skills / Competencies Required:

• Communication Skills
• Product Knowledge
• Problem-Solving
• Technical Proficiency
• Conflict Resolution
• Empathy and Patience
• Active Listening
• Time Management
• Teamwork and Collaboration
• Compliance and Regulations

Compensation

• Net Salary: N86,000 Monthly

Others:

• HMO & Pension

Method of Application
Interested and qualified candidates should send their CV to: pfajobsnow@gmail.com using the Job Position as the subject of the mail.

2.) Internal Audit Officer

Job Locations: Abuja (FCT), Asaba - Delta & Port Harcourt - Rivers
Employment Type: Full-time
Department/Unit: Internal Control & Audit
Reports To: Head, Internal Audit

General Description

• The Internal Audit Officer is responsible for conducting independent and objective evaluations of an organization's internal controls, risk management processes, and governance practices.
• They assess the effectiveness, efficiency, and compliance of internal operations, identify areas of improvement, and provide recommendations to enhance control systems and mitigate risks.
• The Internal Audit Officer works closely with management and staff to promote transparency, accountability, and good governance within the organization.

Educational Qualification

• B.Sc Degree (minimum of 2:2)
• Professional qualification will be an added advantage.

Job Functions
Conduct Internal Audits:

• Plan and execute comprehensive internal audit programs to evaluate the effectiveness of internal controls, risk management processes, and compliance with policies, procedures, and regulations.
• Review and analyze financial statements, operational data, and other relevant documentation to assess the reliability and accuracy of information.
• Identify areas of potential risk, control deficiencies, and opportunities for improvement.
• Perform testing and verification procedures to validate the adequacy of internal controls and compliance with established policies and procedures.

Risk Assessment and Management:

• Assess and prioritize risks within the organization, considering both financial and non-financial aspects.
• Develop risk management strategies and provide recommendations to mitigate identified risks.
• Monitor risk mitigation activities and evaluate their effectiveness.

Compliance Monitoring:

• Ensure compliance with applicable laws, regulations, and internal policies.
• Review and assess the organization's adherence to legal and regulatory requirements.
• Identify compliance gaps and recommend corrective actions.

Reporting and Communication:

• Prepare clear and concise audit reports detailing findings, recommendations, and action plans.
• Communicate audit results to management and relevant stakeholders.
• Collaborate with management to implement recommendations and monitor progress.

Process Improvement:

• Identify opportunities for improving efficiency, effectiveness, and internal controls.
• Provide guidance and support to management in implementing process enhancements.
• Conduct follow-up audits to assess the implementation and effectiveness of recommended improvements.

Professional development and knowledge Sharing:

• Stay up-to-date with industry best practices, regulations, and emerging trends in internal auditing.
• Participate in training programs, seminars, and professional networks to enhance skills and knowledge.
• Share knowledge and expertise with colleagues and contribute to the continuous improvement of the internal audit function.

Key Performance Indicators / Measurement Criteria

• Compliance Rate
• Risk Mitigation
• Audit Findings
• Whistleblower Reporting
• Stakeholder Satisfaction
• Cost-effectiveness
• Employee Training and Awareness
• Timeliness of Reporting
• Internal Control Effectiveness
• Continuous Improvement Initiatives

Work Experience / Requirement:

• 2 years and above in similar position preferably financial service (PFA or others)

Skills / Competencies Required:

• Audit Knowledge
• Communication Skills
• Ethics and Integrity
• Financial Acumen
• Risk Assessment and Management
• Internal Controls Evaluation
• Technology and Data Analysis

Compensation

• Attractive

Others:

• HMO & Pension

Method of Application
Interested and qualified candidates should send their CV to: pfajobsnow@gmail.com using the Job Position as the subject of the mail.

3.) Asset & Liability Manager

Job Location: Lagos
Employment Type: Full-time
Department/Unit: Investment
Reports To: Head, Investment

General Description

• The Asset and Liabilities Manager oversees the management of assets and liabilities to optimize profitability, liquidity, and risk management. The candidate is responsible for developing and implementing strategies to maximize returns on investments while minimizing risk exposure.

Job Functions
Asset Management:

• Develop and execute investment strategies to optimize the organization's asset portfolio.
• Conduct thorough analysis of financial markets, economic trends, and investment opportunities.
• Monitor and evaluate the performance of various investment assets, such as stocks, bonds, real estate, and derivatives.
• Recommend investment decisions based on risk appetite, financial goals, and market conditions.
• Collaborate with portfolio managers, traders, and analysts to ensure effective asset allocation and diversification.

Liability Management:

• Oversee the management of liabilities, including debt obligations, loans, and other financial commitments.
• Analyze and evaluate the impact of regulatory changes on liabilities and ensure compliance.
• Assess and manage interest rate risk by monitoring market conditions and implementing appropriate hedging strategies.
• Develop strategies to optimize the organization's funding and liquidity positions.
• Collaborate with treasury and finance teams to ensure effective cash flow management and liquidity planning.

Risk Management:

• Identify and assess risks associated with assets and liabilities, such as credit risk, market risk, and liquidity risk.
• Develop risk mitigation strategies and policies to safeguard the organization against potential losses.
• Conduct stress tests, scenario analyses, and other risk assessment techniques.
• Monitor and evaluate key risk indicators and report findings to senior management.
• Stay updated with industry regulations and best practices related to asset and liability management.

Reporting and Analysis:

• Prepare regular reports on the performance of assets and liabilities, including key financial metrics and portfolio analytics.
• Conduct financial modeling and forecasting to support strategic decision-making.
• Provide insightful analysis and recommendations to senior management based on data-driven insights.
• Collaborate with finance teams to ensure accurate and timely financial reporting.

Relationship Management:

• Engage with external stakeholders, such as regulators, auditors, and rating agencies, to ensure compliance and maintain strong relationships.
• Collaborate with internal departments, including finance, risk management, and compliance, to achieve organizational objectives.
• Communicate effectively with team members, providing guidance and fostering a collaborative work environment.

Key Performance Indicators / Measurement Criteria

• Portfolio Performance
• Asset Allocation
• Compliance and Regulatory Requirements
• Cost Efficiency
• Client Satisfaction
• Risk Management
• Liquidity Management
• Interest Rate Risk
• Liability Management
• Asset-Liability Mismatch

Educational Qualification

• B.Sc Degree (minimum of 2.2)
• Professional qualification will be an added advantage.

Work Experience/ Requirement:

• 5 years and above in similar position preferably financial service (PFA or others)

Skills / Competencies Required:

• Financial Analysis
• Risk Management
• Asset Allocation
• Strategic Thinking
• Technology Proficiency
• Continuous Learning
• Liability Management
• Financial Regulations and Compliance:
• Communication Skills
• Ethical Conduct.

Compensation

• Attractive

Others:

• HMO & Pension

Method of Application
Interested and qualified candidates should send their CV to: pfajobsnow@gmail.com using the Job Position as the subject of the mail.