Job Vacancies at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the following positions below:

1.) Reservation Sales Agent

Job Location: Abuja
Employment Type: Full-time

Job Description

• A Reservations sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

• As a Reservation sales Agent, you will serve as the first line of inquiry for room reservations within the hotel.
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards
• Reconcile all payments made twice on a shift and log .Supervise every payment made on every shift before 5pm
• A Reservations sales  Agent is responsible for offering excellent customer service, options, and other solutions to meet guest and customer needs.
• Convert, quickly, inquiries into contracted businesses and use of ONQ R&I for rate code interpretation on new SRPs twice on every shift
• Respond, positively, to sales inquiries to develop future sales leads
• Able to multi-task and carry out other functions as assigned.

What are we looking for?
A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of Bachelor of Science Degree / HND Certificate.
• Additional Qualification is an added advantage.
• Good communication skills.
• Experience in Room Reservations will serve as an advantage.
• Good Microsoft Excel, Word, PowerPoint and Outlook usage.
• Ability to efficiently use  Microsoft outlook in communicating with guests.
• Excellent grooming and Hotel / brand product knowledge.
• Experience and knowledge of telephone handling and customer service will serve as added advantage.

Click here to apply online

2.) Assistant Chief Engineer

Job ID: HOT09PGO
Job Location: Ikeja, Lagos
Category: Hotel Curio Lagos Airport

Job Description

• An Assistant Chief Engineer is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.

What will I be doing?

• As an Assistant Chief Engineer, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience.
• An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Responsible for maintenance issues within the hotel
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
• Develop, implement, and direct all emergency programs
• Develop, implement and manage energy conservation programs for the property to minimize expenses
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
• Perform daily checks around the hotel
• Conduct lift emergency release procedures as required
• Diagnose, maintain, and repair mechanical equipment within the hotel
• Ensure good relationships are built with internal and external customers
• Perform special projects and other responsibilities as assigned
• Responsible for the health and safety of the hotel
• Ensure monthly safety inspections take place and employees are trained accordingly

What are we looking for?
An Assistant Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Advanced knowledge of building management/engineering
• Positive attitude
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Previous experience in a management role

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• First Aid
• Vocational training in engineering or similar field

Click here to apply online

3.) Housekeeping Attendant

Job ID: HOT09WDQ
Job Location: Ikeja, Lagos
Category: Hotel Curio Lagos Airport

Job Description

• A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests.
• He / She will analyze each request and delegate between the team members, so that work can be done in an efficient and timely manner thereby ensuring an exceptional experience for our Guests.

What will I be doing?

• As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel.

Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
• Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Provide excellent guest service
• Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donations
• Check the uniforms and send for c leaning and / or repair
• Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replaces (a) Laundry Attendant in case of holidays, days off or absences

What are we looking for?
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Previous experience in Laundry
• Good interpersonal skills
• Good oral and written communication
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of clean

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude

Click here to apply online