Job Vacancies at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the following positions below:

1.) Telecom Sales Executive

Job Locations: Lagos and Rivers
Employment Type: Full-time

Description 

• The Direct sales executive (DSE) is responsible for driving sales increase of all ipNX retail products (FOS) within the territory he works in.
• She/he must recruit new subscribers through personal engagement and follow up.
• The DSE must be able to develop relationships with Estate managers, facility managers and any key stakeholder. DSE’s must be able to win back churned customers and re-build broken relationships.
• Carry out route mapping to identify potential and existing customers within the given territory.
• Cold call potential customers to establish initial contact.
• Act effectively as brand ambassador and the first point of contact for potential customers.
• The DSE must recruit 30 subscribers or more every month.
• Must be able to negotiate terms of an agreement to a satisfactory level and close sales with minimal supervision.
• Manage, maintain, and grow a pipeline of qualified prospects, almost completed deals. • The DSE must maintain and grow a prospect list. This pipeline report must be submitted on a daily basis – 10 unique prospects every day.
• Submit weekly reports, with all sales reports submitted every week.
• Work in collaboration with the team, developing good working relationships.
• Must be willing to work at least 3 weekends every month.
• Ensure compliance with ipNX values, policies, and standards, and ensure compliance with all local statutory requirements.
• Must be present at all sales trainings and weekly meetings.
• Develop good relationships with ipNX customers.
• Maintain a good working relationship with Team Lead and other DSE’s.
• Be polite at all times to customers and report any customer feedback during weekly meetings.
• Must abide by the ipNX policies and standards when on ipNX premises and in dealing with customers.

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• HND in Engineering / Computer Science / Marketing / Sales / related disciplines.
• At least 2 years of experience within the telecoms sector
• Understanding of communications Network, experience in a B2B, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of analytical thinking, gather and analyze information, and provide viable insight about market trends and customer behavior.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Good Microsoft Office suite competence.
• Exemplary communication skills – both face-to-face and over the telephone. Ability to communicate effectively at all levels of an organization and favorably project ipNX products & services.
• Knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Application Closing Date: 27th January, 2024.

Click here to apply online

2.) Telecom Rigger

Job Location: Lagos
Employment Type: Full-time

Job Description

• To ensure efficient service delivery to customers and ensure customer satisfaction for all new old services and support related service on the wireless platform
• Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance: Identify, plan and execute nodes/segment that require preventive maintenance on the network.
• Identify, plan and execute nodes/segment that require preventive maintenance on the network
• Perform standard installation on all wireless link; both core backbone radio and customer links.
• Prepare the as-maintained documentation and generate configuration database within region/subregion for efficient network management
• for the O&M Unit
• Ensure adequate and comprehensive survey reports for new customer link deployment or relocation of existing ones.Support status reports are done and submitted timely as fault docket for review.

Educational Qualifications & Functional Skills

• Candidates should possess minimum of an OND.
• 3+ years of relevant work experience.

Functional Skills:

• Customer centric and stakeholders management.
• Ability to solve complex problems in the shortest available time using own analytical skills.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• A hand on experience with use of command prompt and Ping as tool for troubleshooting is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multi point technologies is desirable.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Good interpersonal skills with customers, vendors and members of team.
• Good knowledge of installation and configuration of Radio devices and its relevant integration to the network (LAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative with minimal supervision and also as a part of a team.

Demonstrate (Key Competencies):

• Technical Site Survey (TSS) on wireless radio platforms. Using tools like GPS, Binacular, Compasses and Microwave link budget software for data collection and analysis.
• Implementation and integration of new radio and microwave links.
• Radio: License and license exempt implementation and troubleshooting.
• Basic knowledge of Antenna technology
• Basic knowledge of frequencies and Modulation schemes.
• Very good knowledge of various Cable and connector types and the termination of the connectors
• Ensure JCC are signed off and submitted to Billing Unit for subsequent invoicing.
• Have basic knowledge of IP network design, implementation, maintenance to support voice, data.
• Good rigging skills radio technologies.
• Adequate computer knowledge.
• Recommend and modify network configuration to improve efficiency and cost effectiveness.

Application Closing Date: 25th January, 2024.

Click here to apply online

3.) Telecom Network Monitoring System Engineer

Job Location: Lagos
Employment Type: Full-time

Description

• To monitor the network and provide all required first-level support to core network infrastructure issues.
• This includes liaising with ipNX service providers and ensuring escalations are carried out in line with the defined guidelines.
• Escalating issues related to cooling, voltage instability, shelter leakages, etc.
• Ensure continuous engagement of vendors and OEMs on service-related issues.
• Proactively escalate issues to the network infrastructure team for capacity planning and network optimization.
• Ensure smooth running of all network monitoring systems, both for Core network nodes and transmission network.
• Run on 247365 network monitoring operation.
• Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM, etc.
• Engagement of various Colo/POP sites manager in ensuring smooth running of the sites and our equipment therein.
• Managing access requests for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites.

Educational Qualifications & Functional Skills

• University Degree in Engineering.
• 3 - 5 years of work experience.
• Professional Qualification (CCNA, CompTIA Network+, ITIL, etc.) an added advantage.
• Knowledge of networking and network monitoring/management.
• Knowledge and experience with various web technologies.
• Ability to learn new things quickly.

Functional Skills:
Monitoring & Troubleshooting and Alerting:

• Proactive monitoring of the status and performance of network infrastructure and services across the regions.
• Troubleshooting and resolving first-level network outages on the network.
• Perform second-level escalation on network outages or faults to responsible parties.
• Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
• Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.

Application Closing Date: 25th January, 2024.

Click here to apply online

4.) Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Description

• The Call Center agent deals with customers via telephone, Internet, e-mail, and instant messaging.
• Handle functions including customer advocacy, technical support, cross-selling, up-selling, and customer contact.
• Provide prompt, efficient, and courteous service to callers, contributing to customer satisfaction.

Responsibilities

• Follow up on unresolved complaints.
• Adhere to telephone etiquette.
• Inform customers by explaining procedures, answering questions, providing information, and feedback.
• Follow communication scripts when handling different topics.
• Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell and cross-sell.
• Ensure customer satisfaction.
• Possess excellent listening, questioning, and communication skills.
• Demonstrate excellent E-mail writing skills.
• Build sustainable relationships and engage customers by going the extra mile.
• Ensure prompt response to emails.
• Ensure OTRS data accuracy and consistency.
• Ensure responses are consistent with the contents of the email (Enquiry, feedback, or complaint).
• Ensure prompt response to in-bound calls.
• Monitor customer call frequency.
• Provide excellent customer service to retain customers.
• Compile complaint calls and log.
• Be the voice of the Customer.
• Ensure Call abandonment rate is less than 10%.
• Maintain clear, direct, and non-vague communication with customers (Calls and Emails).
• Manage large amounts of inbound and/or outbound calls in a timely manner.
• Meet personal/team qualitative and quantitative call targets.
• Maintain a call completion rate of 90%.
• Ensure in-bound calls are picked before the third ring.

Educational Qualifications & Functional Skills

• Minimum Requirements: HND / B.Sc, Any Discipline.
• Minimum Experience: 2 years of experience in a contact center.

Work Experience:

• Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) in Telecoms company.

Other Requirements:

• Customer Focus.
• Tech-savvy.
• Ability to optimize work processes.
• Resilience.
• Self-Development.
• Action orientation.
• Drive results.
• Cultivate Innovation.
• Ability to multitask, set priorities, and manage time effectively.
• Nimble Learning.
• Familiarity with CRM systems and practices.
• Telephone Etiquette.
• Good oral and written communication.
• Team player.
• Computer literacy.
• Strong phone, verbal, and writing communication skills along with active listening.
• Knowledge of Microsoft Office (Excel, PowerPoint, Word, etc).

Salary
N105,000 monthly. 

Application Closing Date: 23rd January, 2024.

Click here to apply online