Kwikpay Credit Recruitment for Customer Service Support Intern

Kwikpay Credit is one of the financial services provided by Trafalgar Associates Limited. Life is full of surprises and sometimes that means you need a little financial assistance before income or salary is received. That’s why we’ve developed this flexible Kwikpay Credit loans that can cater for your financial needs, for you to enjoy life’s little surprises without worrying. Kwikpay Credit provides both personal & MSME loans.

We are recruiting to fill the position below:

Job Position: Customer Service Support Intern

Job Location: Lagos
Employment Type: Temporary

Responsibilities

• Manage incoming phone calls from Customers
• Identify and assess customers’ data on through Application Merchant portal for followup
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customer
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information and report as required by the Customer Service Department.
• Handle customer complaints, provide appropriate solutions and alternatives within deadlines; follow up to ensure resolution
• Performing other duties as required.

Qualifications

• Interested candidates should possess an OND, HND or Bachelor's Degree.
• IT/Accounting background preferred.

Method of Application
Interested and qualified candidates should send their Applications to: support@kwikpaycredit.com using the Job Position as the subject of the email.