Loan Recovery Officer

JOB DESCRIPTION :

• Contacting & Interacting with Debtors via telephone.
•  Collecting payment on debts.
• Understanding reasons for late payment.
•  Ensuring the resolution of delinquent accounts.
•  Tracking outstanding debts.
•  Plan course of action to recover owed money.
•  Negotiating payoff deadlines and payment plans.
•  Adherence to call script and call center policies.

REQUIREMENTS:

•  Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms.
•  Solid understanding of repayment schedules and bad debt management.
•  Proficient in preventing losses, controlling delinquent balances, and collecting delinquent accounts
• In negotiation and Debt Settlement with the client, collections agents should develop and enact payment plans that eliminate the debt and are manageable for the customer.
•  Ability to work with others in a close manner, Good computer skills, Good multi-tasking skills.
•  To maintain and grow sales and gross margin for the product range in line with company budgets and strategic plans.
• . MUST reside in Lagos.
•  Compile Reports.
•  Performance bonus based on KPI.