Manager, Customer Advocacy Job at Arnergy Solar Limited

Arnergy Solar Limited is a distributed utility technology company that leverage Internet of Things (IoT) to deploy affordable, reliable distributed solar energy solutions to rural and urban consumers and SMEs across Nigeria on a monthly subscription model.

We custom design solar energy systems for commercial and residential clients using tried and tested, intelligent solar energy system ensuring Africans have 24/7 power in their homes while reducing operating expenses of African businesses saving them huge costs otherwise spent on diesel/petrol generator maintenance and increased revenue otherwise lost to cut in production.

We are recruiting to fill the position below:

Job Position: Manager, Customer Advocacy
Job Location: Lagos
Job type: Full time
Resumption Date: Q1, 2019

Responsibilities

• Be the voice of the customer ensuring corporate strategies align with customer's needs, wants and realities.
• Ensure products and services deliver great value to customers, meet their needs, with great customer service, going above and beyond more often than not.
• Recognize, Identify and build relationship with brand advocates, maximizing word of mouth marketing opportunities.
• Explore and design an hybrid of person-touch and tech-touch helping to maintain unexpected customer delight and feelgood factor to accelerate massive adoption.
• Lead, launch and enshrine company wide customer advocacy culture in employee.
• Be a thought leader and represent company in events and conferences.
• Optimize In-bound request touch points with clear reporting on metrics.

Required Knowledge, Skills, and Abilities

• 3-5 years experience as Customer Solution Manager, Service Delivery Manager, Account Manager or Customer Success Manager with multinational OEM, Software, Telecom or Tech.
• Ability to engage in intelligent, intense, energy and technology conversations.
• Excellent communication, customer facing,presentation & reporting skills.
• Driving experience with valid Driver's license.
• Minimum of Distinction / 2.1 in HND/B.Sc.
• Master Degree & International work/ study experience is a plus.

What we'll provide

• A competitive pay plus performance bonus, health insurance & career development.
• A dynamic, innovative, enabling work environment that stimulate creativity.
• An opportunity to work with the brightest mind in the industry.
• A chance to be part of the team that will build Nigeria and Africa's
  Click here to Apply