Operation Manager Job at Cravecity Mega Limited

Cravecity Mega Limited is a Quick service restaurant. We offer excellent services with the best bites that satisfies every customers cravings. We encourage a favourable work environment by promoting a greatwork culture.

We are recruiting to fill the position below:

Job Position: Operation Manager
Job Location: Lagos
Employment Type: Full-time

Job Summary

• The Operations Manager in a QSR will beresponsible for overseeing daily restaurant operations across multiple outlets to ensure efficiency, profitability, and consistent delivery of high-quality food and customer service.
• This role involves supervising outlet managers, ensuring compliance with operational standards, managing budgets, optimizing resources, and driving performance to achieve business goals.
• The Operations Manager serves as a bridge between senior management and outlet teams, ensuring smooth execution of company policies and strategies.

Key Responsibilities
Operations Management:

• Oversee daily operations of all QSR outlets, ensuring adherence to company standards in food quality, speed of service, cleanliness, and safety.
• Develop and implement standard operating procedures (SOPs) to maintain consistency across all locations.
• Monitor and analyze operational performance (sales, customer feedback, wastage, labor costs) and take corrective actions where necessary.

People Management:

• Lead, coach, and mentor outlet managers and their teams to drive operational excellence.
• Ensure proper staffing levels, training, and shift scheduling across outlets.
• Promote a culture of accountability, teamwork, and customer-first service.
• Handle escalated employee or customer issues professionally.

Financial & Business Performance:

• Monitor sales, cost of goods sold (COGS), labor costs, and overheads to maintain profitability.
• Assist in setting and achieving sales targets, budgets, and KPIs for each outlet.
• Control inventory levels and minimize waste through effective stock management and reconciliation.
• Provide weekly and monthly operational performance reports to senior management.

Compliance & Quality Control:

• Ensure all outlets comply with food safety, hygiene, and health regulations.
• Conduct regular inspections and audits of outlets for quality assurance.
• Enforce brand consistency in service, menu presentation, and customer experience.

Strategic & Process Improvement:

• Identify opportunities to improve operational efficiency and customer satisfaction.
• Implement new technologies, systems, or processes to enhance productivity.
• Support new store openings, including recruitment, training, and setup.
• Collaborate with other departments (HR, Finance, Procurement, Marketing) to support business objectives.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• 5–7 years of experience in restaurant or QSR operations, with at least 3 years in a managerial role.
• Proficiency in MS Office and familiarity with POS and inventory management systems.

Key Skills & Competencies

• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Good financial acumen and ability to interpret P&L reports.
• Knowledge of QSR industry trends, food safety, and hygiene regulations.
• Ability to multitask, prioritize, and work under pressure.
• Strong communication and interpersonal skills.

Method of Application
Interested and qualified candidates should send their CV to: hrbp@cravecityng.com using "Procurement QSR" as the subject of the mail.

Note: For more inquires, WhatsApp only: 07017425977.