Operation Manager Job at Zap Africa

Zap Africa is recruiting suitably qualified candidates to fill the position below:

Job Position: Operation Manager

Job Location: Lagos
Employment Type: Full-Time

Job Description

  • This is a full-time on-site role for an Operations Manager at Zap Africa.
  • The Operations Manager will be responsible for overseeing day-to-day operations, managing staff and resources, optimizing processes, and ensuring operational efficiency.
  • They will collaborate with cross-functional teams, develop and implement strategies, monitor and analyze performance metrics, and drive continuous improvement initiatives.


  • Develop relevant policies (procurement, vendor management, facility management, logistics, general office administration) and standard of operations for the business
  • Implement quality management and regulatory compliance strategies
  • Oversee operational processes and performance, recommend solutions for improvement.
  • Implement and monitor operational systems and processes that provide visibility into goals, progress, and obstacles for key initiatives.
  • Nurture and maintain relationships with all leaders, external partners, and vendors to make decisions regarding operational activity and strategic goals of Zap
  • Plan, monitor, and analyze key metrics for day-to-day performance to ensure efficient and timely completion of operational tasks within the business
  • Deliver operational excellence by overseeing daily operations to support the business
  • Liaise with senior management across the company to make strategic business decisions that will further improve operational activities and impact strategic goals.
  • Relay important information to relevant teams or individuals regarding operational changes or updates.


  • Minimum of First Degree
  • At least 3-5 years of experience in operational roles, preferably in Fintech.
  • Medium-level understanding of cryptocurrency.
  • Highly skilled in utilising various technology and tech tools.
  • Demonstrated expertise in operations management, including team scheduling and 24-hour team oversight.
  • Proven ability to scale and manage manual processes effectively, ensuring operational efficiency.
  • Proficiency in Notion, and Google suite tools.
  • Experience with AI and AI tools.

Method of Application
Interested and qualified candidates should send their Applications to: contact@zap.africa using the Job Position as the subject of the mail.