Operations & eCommerce Officer Job at Lopterra Services Limited

Lopterra is a unique training and consultancy organization with offices in Lagos, Nigeria and Johannesburg, South Africa. Our goal is to provide exceptionally services that meets or exceed our clients expectation.

We are recruiting to fill the position below:

Job Position: Operations & eCommerce Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The ideal candidate will become an integral part of their dedicated team, to contribute to the growth and success of their store.
• The Operation and Ecommerce officer will be responsible for overseeing the entire business operations, ensuring a lean operation is maintained, engaging with potential customers, and converting these leads into sales.
• This role requires excellent communication skills, a strong digital background, and a passion for eCommerce.

Responsibilities

• Create and implement the strategy for sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers
• Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery through 3PL to customers
• Create initiatives and new business ideas and initiatives that would boost sales
• Responsible for the business inventory & replenishment management (online & offline)
• Maintains online presence with high points on digital marketing
• Follow up on outstanding payments & negotiated transactions
• Liaise with other sales team member on customer orders interfacing between client & company
• Have product knowledge to effectively provide advice to customers on what brand will suit their needs
• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers
• Overseas the entire business Operations, ensuring a lean operation is maintained
• Products research and development
• Communicating new product developments to prospective & existing customers.
• Develop and manage budgets, control costs, and expenses
• Prepare and communicate to management, daily, weekly and monthly sales, and activities report in line with the company sales target.
• And other tasks as assigned by the management.

Job Requirements

• HND/ BSc Degree preferably in Business Administration, Marketing, or a related field.
• At least 1 year of experience in e-commerce, sales, operations, or a related field.
• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
• Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
• Understanding of order fulfillment processes, customer service and problem-solving
• Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.
• Innovative mindset to generate new business ideas and strategies
• Ability to follow up on outstanding payments and negotiate transactions effectively.
• Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.
• Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
• Attention to detail to ensure accuracy and quality in all aspects of the business.

Salary
N100,000 Monthly Plus Performance Incentives.