Operations Manager (Enterprise Unit) Job at Ringo Telecommunications Limited

Ringo Telecommunications Limited is one of the leading Telecommunications industry in Nigeria located at Ikeja, Lagos.

We are recruiting to fill the position below:

Job Position: Operations Manager (Enterprise Unit)

Job Location: Ikeja, Lagos
Employment Type: Full-time
Preferred Gender: Male

Job Summary

• The Operations Manager will oversee the day-to-day operations of the Enterprise Business Unit in the telecommunications sector.
• This role requires a dynamic professional with strong technical skills, proven operational leadership, and the ability to optimize processes, enhance service delivery, and drive revenue growth.
• The ideal candidate will combine deep knowledge of telecoms enterprise solutions with operational excellence to ensure seamless service delivery to corporate clients.

Key Responsibilities

• Manage end-to-end operations of the Enterprise Business Unit, ensuring smooth service delivery to enterprise clients.
• Develop, implement, and optimize operational processes to enhance efficiency, reduce costs, and improve client satisfaction.
• Provide technical leadership and oversight of enterprise solutions (e.g., connectivity, cloud, data, unified communications, IoT).
• Collaborate with technical teams to ensure prompt resolution of service issues, minimizing downtime.
• Ensure compliance with industry standards, regulatory requirements, and SLAs (Service Level Agreements).
• Work closely with the sales and account management teams to understand client requirements and deliver tailored solutions.
• Act as an escalation point for enterprise clients on operational or technical matters.
• Build strong relationships with vendors, partners, and enterprise customers to ensure seamless delivery.
• Translate business objectives into operational strategies that drive efficiency and client satisfaction.

Qualifications & Experience

• Bachelor’s Degree in Engineering, Telecommunications, Information Technology, or related field.
• Minimum of 5 - 7 years of experience in operations management within the telecommunications or ICT industry.
• Professional certifications in project management (PMP/PRINCE2), IT service management (ITIL), or telecom-related technical certifications are highly desirable.
• Demonstrated experience managing enterprise clients, service delivery, and
• technical operations.
• Proven track record of driving operational efficiency and delivering client-focused solutions.

Key Skills & Competencies:

• Strong technical knowledge of telecommunications enterprise solutions (network infrastructure, broadband, VoIP, data center, cloud services).
• Excellent analytical and problem-solving skills with a process-improvement
• mindset.
• Strong leadership and team management abilities.
• Exceptional communication and stakeholder engagement skills.
• Proficiency in MS Office Suite and operational/technical tools (e.g., CRM, ERP, service monitoring platforms).
• Ability to thrive in a fast-paced, client-driven, and technology-intensive environment.

Remuneration
Open to Negotiation.

Method of Application
Interested and qualified candidates should forward their CV to: career@ringo.com.ng using the Job Position as the subject of the email.