OSP Project Maintenance Supervisor

Job Title: OSP Project Maintenance Supervisor 

Job Location: Lagos 

Job Summary: 

The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day -to- day maintenance and management of the outside plant, taking into consideration customer and Local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on -site attendance. Please apply via https://forms.gle/pTac4X9PQk7rfuDcA  

Responsibilities: 

• Corporate Customers: Restore service failures within 3hours of its occurrence Implementation and integration of new projects and ensure all open incident tickets are closed within this timeframe. 

• Retail Customers: Restore service failures within 12 hours of its occurrence. 

• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents. 

• Proactively identify, plan and execute preventive maintenance action on the fibre network. 

• Audit and collate information for the fiber outside plant network. Prepare the as maintained documents within region/sub-region managed for the O &M Unit. 

• Ensure weekly support status reports are done and submitted timely for review 

• Activate FOS Customer requests within 3 days of sign up.Sign-off the Customer Feedback Form, prepare and submit post-activation report. 

Qualifications/Experience: 

• University Degree in Telecoms, Engineering or Applied Sciences. 

• At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance. 

• Experience in civil works supervision & quality control. 

• Experience in processing ROW License with Local Authorities/State Regulatory Agencies. 

• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project. 

• User experience for Visio/AutoCAD/GIS tools is desired. 

• Excellent communication skills. 

• Ability to solve complex problems in the shortest available time using honed analytical skills. 

• Good interpersonal skills with customers, vendors, team members and local community 

• Proven track records of maintenance and management of metro and/or long-distance fibre optic infrastructure. 

• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance. 

• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs. 

• Capable of understanding fibre network architectures, designs & splice plans. 

• An inherent culture of documenting concise and accurate “As-Is” status of network 

elements and splice configuration, in a consistent manner. 

• Familiarity with the requirements of Health & Safety legislation in Nigeria. 

How to Apply: 

Please apply via https://forms.gle/pTac4X9PQk7rfuDcA  

Please note that only shortlisted candidates will be contacted.