Outlet Manager (Female) Job at Montaigne Limited

Montaigne Limited is Nigeria’s leading luxury beauty and personal care retail company, representing prestigious international brands across skincare, fragrance, cosmetics, and lifestyle categories. We are committed to delivering premium customer experiences, operational excellence, and continuous staff development to uphold our reputation as a foremost name in luxury retail.

We are recruiting to fill the position below:

Job Position: Outlet Manager (Female)
Job Locations: Lagos Island (Falomo and Lekki Axis) & Lagos Mainland (Ikeja and Festac Axis) Lagos
Employment Type: Full-time

Job Objective

• The Outlet Manager is responsible for overseeing daily retail operations, driving sales performance, and ensuring exceptional customer service within the assigned outlet.
• She leads the sales team, manages product displays, oversees inventory, and ensures alignment with the company’s standards for luxury retail operations.

Key Duties & Responsibilities

• Provide leadership, coaching, and supervision to all outlet staff.
• Drive sales growth and ensure the outlet meets its sales targets.
• Deliver excellent customer service and maintain strong client relationships.
• Ensure product knowledge is up-to-date across the team.
• Oversee product display, visual merchandising, and store layout to enhance customer experience.
• Manage inventory processes, including stock reconciliation and periodic stock counts.
• Resolve customer complaints professionally and efficiently.
• Coordinate pricing, markdowns, restocking, and product promotions.
• Monitor staff performance and ensure adherence to company policies.
• Ensure the outlet maintains high standards of cleanliness, organization, and brand representation.
• Utilize PoS systems for reporting, sales tracking, and operational documentation.
• Organize promotional events to enhance brand visibility and increase sales.
• Prepare and submit weekly/monthly sales and operational reports.

Key Performance Indicators (KPIs)

• Achievement of outlet sales targets
• Customer satisfaction ratings and feedback
• Team performance and staff productivity
• Inventory accuracy and shrinkage control
• Quality of visual merchandising and store presentation
• Effective execution of promotional activities

Qualification

• Bachelor’s Degree (BSc Only) — Mandatory

Required Experience:

• 3–5 years of working experience in luxury retail, beauty, fashion, or lifestyle business
• Proven experience leading a sales or retail team
• Strong customer engagement and relationship management skills
• Ability to work flexible schedules including weekends and holidays

Required Competencies:

• Strong leadership and people management abilities
• Excellent communication and interpersonal skills
• Deep understanding of luxury retail and customer experience standards
• Strong problem-solving and decision-making ability
• Business acumen and analytical skills
• Knowledge of product categories, beauty brands, and luxury merchandise
• High level of professionalism, organization, and time management
• Proficiency in IT tools and PoS systems
• Strong presentation, persuasion, and negotiation skills

Salary
N200,000 – N300,000 (Based on experience)

Note

• This role is strictly for FEMALE candidates.
• Only candidates with a BSc degree will be considered.