Pickmeup International Company Recruitment for Female Customer Care Representative


Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria

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We are recruiting to fill the position below:

Job Position: Female Customer Care Representative

Job Location: Benin City, Edo
Employment Type: Full-time

Job Description

  • Monitor the operation and general activities of customers and drivers
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
  • Provide weekly report for all activities and department.
  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
  • Establish and maintain professional friendly relationships with drivers

Eligibilities

  • Candidates should possess a Bachelor's Degree, HND or OND qualification
  • Applicant must have 0 to 1 year experience with a ride-hailing firm with IT knowledge
  • Applicant must possess good computer and telecommunication skills
  • Applicant must be innovative and creative
  • Applicant must have the ability to work to achieve set targets and goals
  • Applicant must have the ability to work in a competitive environment.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job position and Location as the subject of the mail.

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