Receptionist (Male / Female) Job at Efezi Southsea Nigeria Limited
Efezi Southsea Nigeria Limited is a hospitality consultancy company established in 2009, specializing in providing expert services to small and medium-sized hotels.
We are recruiting to fill the position below:
Job Position: Receptionist (Male / Female)
Job Location: Ijaiya - Ijokoro, Lagos
Job Summary
- The Hotel Receptionist is the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out process.
- The role involves providing excellent customer service, handling reservations, and addressing guest inquiries efficiently and professionally.
Key Responsibilities
- Greet and welcome guests promptly and warmly upon arrival.
- Check guests in and out, ensuring all documentation is accurate.
- Answer incoming calls and respond to inquiries about reservations, services, and amenities.
- Process payments and manage billing, ensuring accuracy in guest accounts.
- Maintain a tidy and presentable reception area.
- Manage online and phone reservations and update booking systems.
- Provide information about the hotel, local attractions, and services.
- Handle customer complaints or concerns calmly and professionally, escalating when necessary.
- Coordinate with housekeeping and other departments for guest needs and special requests.
- Perform end-of-shift cash and report reconciliations.
Requirement
- Candidates must be residents of the following areas: Agbado-Crossing, Abule-Egba, Meiran, Agbado-Ijaiye, Jankara, Agege, Ogba, Iyana Ipaja, Kola, Tollgate, Oko-Aba and surrounding environments.
Method of Application
Interested and qualified candidates should send their CV to: efezisouthsea2000@gmail.com using the Job Position as the subject of the mail.
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