Relationship Manager Job at Human Capital Partners (HCP)

Human Capital Partners (HCP) - Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:

Job Position: Relationship Manager
Job Location: Lagos

Responsibilities

• Understand customers’ needs and develop plans to address them
• Resolve customers’ complaints quickly and effectively
• Identify key staff in client companies to cultivate profitable relationships
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, delivery, payment and customer service processes
• Manage customer business communication and collaborate to ensure customer satisfaction
• Handle and follow-up with customers’ invoice and payment
• Handle daily, weekly and monthly reconciliation issues with customers

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 5 years Sales/ Marketing experience
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• High self-organisation and self-motivation
• Process driven and goal oriented with ability to work under little or no supervision
• A change agent and influencer with strong research orientation.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hcp-ng.com using the Job Title as the subject of the mail.