Relationship Officer
ROLE SUMMARY
To prospect new clients and manage the company’s relationship with existing clients to grow the Merchant Services business line.
DUTIES AND RESPNSIBILITIES
- Building and maintaining relationships with key personnel within customer companies.
- Ensuring the prompt implementation of the team’s approved merchant acquiring strategy and business plans
- Implementation of new marketing initiatives and solutions.
- Sale of point of Sale (POS) terminals and other products/solutions to Banks and clients.
- Ensuring that terminals assigned to ITEX at merchant’s location as PTSPs are not reassigned to another PTSP by proactively identifying triggers that may cause loss of PTSP role.
- Seamless interactions with both internal and external Customers.
- Ensuring that customer issues and/or service requests are promptly attended to.
- Monitoring and ensuring timely closure of all requests for service issued by the customer during onboarding stage.
- Monitoring terminal activity of the acquired merchants.
- Escalating areas of concern as raised by the customer and work with ITEX support teams/3rd parties to promptly resolve same.
- Conducting periodic meetings with the customers, internal and external to verify that customers are provided excellent services in line with (any) agreement prior onboarding.
REQUIREMENT
- BSC or HND in Marketing or any Business-Related discipline.
- 1 year experience in a relationship officer or sales role.
- Strong Interpersonal skills.
- Good Communication skills - verbal and written.
- Problem analysis and solving skill.
- Strong Business intelligence skill
- Good knowledge in MS Office.
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