Restaurant General Manager Job at Toasties Limited

Toasties Limited is a fast-casual dining restaurant chain located in Lagos, Nigeria. We specialize in hot toasted fusion sandwiches and offer a range of specials. Our focus is to bring out-of-the-box meal selections to Lagos’ on-the-go consumer. Using quality ingredients and efficient service, Toasties aims to put variety, creativity and great tasting products in the hands of every customer!

We are recruiting to fill the position below:

Job Position: Restaurant General Manager

Job Location: Ikoyi, Lagos,
Employment Type: Full-time

Description

• The General Manager is responsible for overseeing the overall operations of the restaurant to ensure profitability, efficiency, and exceptional guest experiences.
• The role involves managing staff, ensuring consistent food quality, maintaining high service standards, overseeing budgets, and ensuring compliance with health, safety, and regulatory requirements.
• The GM acts as the link between ownership and day-to-day operations, driving business growth and customer satisfaction.

Key Responsibilities

• Oversee daily restaurant operations, ensuring smooth coordination between kitchen and front-of-house.
• Develop and implement operational strategies to boost efficiency and profitability.
• Manage both cloud and physical kitchen operations, ensuring consistency in quality, taste, and service.
• Monitor food quality, service standards, and guest satisfaction consistently.
• Train and manage staff across all departments while fostering teamwork and a positive work culture.
• Monitor inventory levels and ensure proper stock control to minimize waste.
• Manage budgets, monitor financial performance, and ensure cost-efficient use of resources.
• Prepare and analyze reports on sales, costs, and overall performance, recommending improvements where necessary.
• Actively engage with guests, respond to feedback, and resolve complaints professionally.
• Support marketing initiatives, promotions, and events to drive customer traffic and brand awareness.
• Work with the executive team on menu planning, pricing, and product innovation.
• Ensure compliance with health, safety, and hygiene standards across all operations.

Requirements

• Candidates should possess a HND qualification / Bachelor's Degree with at least 4 years of work experience.

Key Skills & Competencies:

• Strong leadership, communication, and people management skills.
• Solid understanding of restaurant operations, financial management, and customer service.
• Problem-solving and decision-making skills under pressure.
• Ability to multitask and manage diverse teams across physical and cloud kitchens.
• Knowledge of food safety, health regulations, and labor laws.
• Strong organizational and analytical abilities.

Method of Application
Interested and qualified candidates should send their CV to: hr@biscuitboneblog.com using the Job Position as the subject of the mail.