Retail Supervisor Job at CARS45 Limited

CARS45 Limited - We are one of the leading automobile companies in Africa and a member of the leading online marketplace in Africa- Jiji Group, providing individuals and businesses with a fast and convenient way to trade products and services, and offering support across all automobile trade, repair, and verification services. Our goal is to build an unrivalled automotive retail infrastructure that allows corporate Institutions to trade new, local, and foreign used cars and exchange value with ease and convenience.

We are recruiting to fill the position below:

Job Position: Retail Supervisor

Job Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking an experienced and dedicated Retail Supervisor to join our dynamic team at Cars45.
• The Retail Supervisor plays a crucial role in ensuring the smooth and efficient operation of our Retail Operations department.
• This individual will be responsible for supervising and leading a team of sales associates, ensuring exceptional customer service, and achieving sales targets.
• The Retail Supervisor will also be responsible for maintaining a positive and productive work environment.

Essential Job Functions
The following are some of the exciting projects you will be working on and responsible for:

• Supervise and lead a team of Sales & Inspection Officers, ensuring they are motivated, informed, and equipped to deliver excellent customer service.
• Provide coaching and feedback to the sales team to help them improve their sales skills and product knowledge.
• Schedule and assign daily tasks and responsibilities to sales associates.
• Ensure that customers receive top-notch service and support throughout their car buying/selling experience.
• Address customer inquiries and concerns professionally and promptly.
• Foster a culture of continuous learning and development.
• Prepare regular reports on sales performance, inventory levels, and customer feedback.
• Maintain accurate records of transactions, customer information, and inventory.
• Provide reports to management for strategic decision-making.
• Ensure compliance with company policies, procedures, and industry regulations.
• Resolve any customer issues or disputes, ensuring high levels of customer satisfaction.
• Set sales targets and goals for the team and develop strategies to achieve them.
• Monitor and track individual and team performance against sales targets.
• Assist in closing deals and handling high-value transactions when necessary.
• Keep the team updated on the latest car models, features, and industry trends.
• Report any safety concerns or incidents promptly.
• Identify and resolve issues and challenges within the retail department.
• Collaborate with other departments to address customer needs and concerns effectively.

Requirements
We believe that you will succeed better if you possess the following:

• Bachelor's Degree in Business Administration or a related field.
• Excellent communication and interpersonal skills.
• Proven sales experience, demonstrating the ability to meet and exceed sales targets.
• Knowledge of car makes and models, features, current technologies and trends in the online marketplace for the used cars industry.
• Previous retail supervisory or management experience, preferably in the automotive industry.
• Strong leadership and team-building skills.
• Proficient in using sales and inventory management software.
• Attention to detail and strong organizational skills.
• Problem-solving and conflict-resolution abilities.
• Ability to work flexible hours, including weekends.