Sales Admin / Customer Service Officer Job at Costarchem Nigeria

Costarchem Nigeria is a world leader in the delivery of tailored constructive solutions for virtually any type of construction project, combining high-quality products, expert technical support, customer service and innovation. Costar Building Product system has been producing innovative construction chemicals that help gives strength and increase the life span of a modern building.

We are recruiting to fill the position below:

Job Position: Sales Admin / Customer Service Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description


  • Process calls, mails and online sales request from clients promptly
  • Analyze existing and potential markets to identify and secure business development opportunities
  • Provide back-end support to the sales team in the discharge of functions
  • Maintain an accurate database of client and prospect information
  • Ensure accuracy of all time bound submissions to external clients (quotations, invoices, orders)
  • Demonstrate expert knowledge on company products for effective service delivery
  • Manage end to end delivery of processed orders promptly
  • Compile sales reports and monitor sales efforts
  • Receive and respond to customer inquiries, queries and escalate to appropriate departments (accounts, warehouse etc)
  • Design and deliver technical training and continuous development initiatives.
  • Closely work with sales and marketing counterparts to ensure product launch, exhibitions, and events are well supported.
  • Communicate customer feedback
  • Coordinate technical forums and presentations within the country.
  • Develop good customer relationship by phone calls, follow-ups, emails, broadcasts etc.
  • Provide technical expertise, offered technology, tools, on customer’s technical –related business needs.

Qualifications

  • Candidates should possess a B.Sc in Business Administration, Business Management or a related field with a minimum of 2 years of experience
  • Background in Civil /Chemical Engineering is an added advantage
  • Certification in Marketing, Sales or relevant field is a plus
  • Telemarketing / customer service
  • Hands-on experience with a CRM software and MS Office.

Requirements:

  • Proven work experience as a Sales administrator or Sales support agent.
  • Understand sales performance metrics
  • Good customer service skills.
  • Ability to work well with others.
  • Ability to sell products and services with recordable success.
  • Persistence and determination.
  • Excellent verbal communication skills.
  • Business management skills.
  • Ability to use initiative.
  • Ability to accept criticism and work well under pressure.

Salary
N90,000 - N120,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: hr@costarchem.com using the Job Position as the subject of the email.