Sales / Customer Service Executive Job at Owens and Xley Consults
Owens and Xley - Our client, a Luxury Fashion Brand with its retail store in Victoria Island, Lagos, is recruiting to fill the position below:
Job Position: Sales / Customer Service Executive
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Overview
We are looking to recruit a Sales/ Customer Service Executive to monitor and manage customer experiences via phone calls and the brand's retail store.
Summary Duties and Responsibilities
- Attend to walk-in customers
- Respond to phone calls, text messages, and inquiries on WhatsApp.
- Take clients' measurements during consultations.
- Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available.
- Conduct quality control on bespoke garments and ensure they meet the client’s specifications.
- Conduct post-sales follow-up and analyze customer feedback on the garment purchased and the service rendered by the company.
- Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
- Create and implement sales strategies to promote sales to generate revenue.
Requirements
- A Bachelor's degree in marketing, communications, sales, / any related field.
- 4 years plus experience in customer service, sales, or experience in a similar role.
- Knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office package.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Excellent communication and problem-solving skills.
Salary
N120,000 - N150,000 / month.
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