Secretary / Call Center Representative Job at JobMax

JobMax is a fast paced human resource business solutions firm with an array of value offerings to Corporate organisations.

We are recruiting to fill the position below:

Job Position: Secretary / Call Center Representative

Job Location: Port Harcourt, Rivers
Employment Type:

Responsibilities

• Manage inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Meet personal/team qualitative and quantitative targets

Requirements and Skills

• Minimum of HND in any discipline
• Candidates must be resident in Portharcourt.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Previous experience in a customer support role is an added advantage
• Preferrably female but male candidates with mix of administrative and customer relationship skill will be strongly considered
• Ability to multi-task, set priorities and manage time effectively.

Salary
Attractive.

Method of Application
Interested and qualified candidates should send their CV to: jobmaxrecruiters@gmail.com using "Secretary / Call Center Representative" as the subject of the mail.

Note: Only qualified candidates will be shortlisted.