Senior Onboarding Specialist Job at Verto

Verto is a global B2B payments solution that helps businesses send money to anyone, anywhere. Using a purposefully built tech infrastructure and payment rails, you can instantly send and receive money in over 200 countries. Today, Verto helps 1000+ customers from startups, SMEs to large corporate companies convert millions of dollars per year. Using our liquidity and price discovery marketplace solution, new customers can convert between 49 currencies, open bank account or wallets in seconds and make payments on a single platform.

We are recruiting to fill the position below:

Job Position: Senior Onboarding Specialist

Job Location: Lagos
Employment type: Full time
Department: Compliance & Legal

Description

• We’re seeking a driven and results-oriented Senior Onboarding Specialist who is excited to manage the onboarding journey for global customers, particularly within emerging markets, whilst maintaining compliance with international regulation.
• In this role, you will be expected to achieve key milestones such as enhancing Verto’s financial crime risk management at onboarding, whilst optimising both the internal operational processes and external customer experience.
• You will play a pivotal role in our Onboarding Specialists team, leveraging your expertise in Customer / Enhanced Due Diligence (C/ EDD) and Know Your Business / Customer (KYC/B) capabilities to drive measurable impact.

Responsibilities
In this role you will:

• Manage the onboarding process for new business clients across global demographics, analysing documentation and responses to deliver a decision; 
• Interact in a professional manner directly with our customers across various channels, providing concise and well articulated requests / responses; 
• Build comprehensive KYC client profiles based upon information obtained from the clients, external data sources, and deployed RegTech solutions;
• Liaise with Sales representatives and provide precise, consistent guidance regarding the information required to enable the most efficient onboarding experience;
• Provide actionable insight on how to improve the efficiency and effectiveness of the onboarding process, embracing new technology and automation;
• Communicate with internal partners (Sales, Product, wider Compliance, and other Operational teams) on compliance concerns and answering queries;
• Providing meaningful frontline feedback to improve Verto’s onboarding processes, efficiency, and cross-team initiatives;
• Keep up-to-date with any changes or adjustments in Verto’s internal approach to KYC/KYB, AML, Fraud, and EDD as well as industry best practices; and,
• Share industry knowledge and related skills to support levelling up fellow teammates.

You’ll be responsible for:

• Responsible for ensuring that Verto adheres to all applicable regulatory requirements as part of the customer onboarding process and is in line with internal policies, Risk Appetite and Banking Partner appetite, with respect to KYC, CDD and EDD.
• Act as the point of contact between the Onboarding and Sales teams, ensuring that clear guidance and assistance is provided on the specifics of CDD and EDD.
• Ensure that onboarding SLAs are adhered to at all times.
• Undertake periodic and event driven reviews on customer accounts by reviewing all relevant KYC information.
• Provide a clear, succinct overview to the DMLRO/MLRO to support High Risk customer reviews, calling out the key risks and citing relevant mitigants to support decisioning.
• Escalate any money laundering and financial crime suspicions to the DMLRO/MLRO in a timely manner as per the internal SAR process.
• Undertake Quality Assurance on a sample of onboarded customer files on a monthly basis.
• Support the development and enhancement of onboarding processes to deliver a more efficient and effective onboarding experience.  
• Assist in the continuous improvement of onboarding tools and collaborate with the Product team on system enhancements.
• Provide guidance and advice to other onboarding analysts where necessary.

Skills and Qualifications

• Candidates should possess a University Degree is a minimum entry criteria.
• At least 3 years of working as a KYC/Onboarding Analyst in a regulated firm.
• Detailed knowledge of relevant regulation including the Money Laundering Regulations, Proceeds of Crime Act, JMLSG and a strong understanding of the current sanctions environment, is essential.
• Horizon scanning aware - someone who keeps abreast of regulatory change that may affect the KYC space.
• Thorough understanding of complex structures including but not limited to trusts and the ability to unwrap beneficial ownership to the required levels.
• Understanding of the nuances of Emerging Markets, with a particular focus on West Africa.
• Relevant recognised AML/CTF qualifications / certifications is preferred e.g. ACAMS / ICA.
• Excellent oral and written communication skills - confidence to speak and present relevant weekly MI to the company, articulating any areas of contention or improvement.
• Strong problem solving skills.
• Attention to detail and accuracy.
• Strong work ethic and the desire to perform well consistently.
• Impeccable time management skills.