Senior Operations Specialist Job at Bolt

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Position: Senior Operations Specialist
Job Location: Lagos
Employment Type: Full-time

About The Role

• As a Senior Operations Specialist, you will be responsible for day-to-day management of key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance.
• You will be working closely with the Operations Manager and Country Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.

Main Tasks and Responsibilities

• Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations
• Analysing data – you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation.
• Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.
• Hands-on supply management in Nigeria - working autonomously and taking initiatives through the stages of driver acquisition, conversion and activation.
• Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.

About You

• You have 3+ years of experience in Operations, Analytics, Finance or a similar role
• Experience in team management and project management will be an added advantage
• You are a strong collaborator with excellent communication skills (both verbal and written) in English
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth.