Service Head

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries.

We are recruiting on behalf of a Mobile Phone Company to fill the position below:

Job Position: Service Head
Job Location: Lagos

Responsibilities

• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
• Service Manager Skills and Qualifications
• Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving, Degree in Business or Administration.

Requirements

• Minimum of 5 years experience in similar position.
• Must have hands on experience in mobile/electronics industries.