Social Media / Customer Service Intern Recruitment at Presidera

Presidera - We are an eCommerce company and we are looking to recruit committed interns looking to build a career for the role below:

Job Position: Social Media / Customer Service Intern
Job Location: Palmgrove, Lagos
Employment Type: Full-time

Job Description

• Interact with customers via phone, email, online chat, in person, social media
• Take product photos and upload content on social media, website, etc
• Communicate and coordinate effectively with internal departments
• Resolve customer problems and complaints
• Monitor customers orders to ensure prompt delivery and resolve problems with customer orders
• Keep records of customer interactions and transactions
• Engage with customers
• Escalate unresolved issues
• Manage the company’s social media pages/post and content
• Follow company process accurately and efficiently

Requirements

• Candidate should possess OND / HND / BSc qualification
• Candidates must have basic computer knowledge and the ability to navigate the internet
• Ability to communicate effectively
• Candidate should reside in Palmgrove environs

Method of Application
Interested and qualified candidates should send their Curriculum Vitae and a cover letter to: careers@presidera.org using "INTERNSHIP" as the subject of the mail.