Telemarketer Job at SOL Recruitment Services

SOL Recruitment Services is a business of Strategic Outsourcing Limited, a limited liability primary employment agency duly incorporated in Nigeria.

We are recruiting to fill the position below:

Job Position: Telemarketer 
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Slot: 100 Openings

Job Brief


  • We are looking for enthusiastic 100 Telemarketers to generate sales either by cold calling or answering requests in a fast-paced environment.
  • The ideal candidate must be friendly, persuasive, patient and cool-tempered to deal with customers and prospects.
  • You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
  • The goal is to promote business growth by expanding the client’s clientele.

Responsibilities

  • Cold call people using a given phone directory to sell the Bank's products and services
  • Answer incoming calls from prospective customers
  • Use scripts to provide information about product’s features, prices etc. and present their benefits
  • Ask pertinent questions to understand the customer’s requirements
  • Persuade the customer to buy by demonstrating how products or services meet their needs
  • Record the customer’s personal information accurately in a computer system
  • Deal with complaints or doubts to safeguard the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and record useful information

Requirements and Skills

  • Candidates should possess an NCE / OND / HND / Bachelor's Degree with 1 - 2 years of work experience.
  • Proven experience as telemarketer or similar sales/customer service role
  • Proven track record of successfully meeting sales quotas preferably over the phone
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Excellent communication and presentation skills
  • Proficient in English
  • Skilled in negotiation and dealing with complaints
  • Persistent and results-oriented
  • Patient and able to handle customer rejection.