Telesales / Customer Service Associate Job at Vitalvida Limited

Vitalvida Limited eCommerce is a leading online retailer based in Yaba, Lagos. We are dedicated to providing top-quality products and exceptional customer service to our clients across Nigeria.

As part of our commitment to compliance and safety, we are recruiting a detail-oriented and experienced candidate to fill the position below:

Job Position: Telesales / Customer Service Associate

Job Location: Lagos
Employment Type: Full-time

Job Description

  • We are currently seeking enthusiastic and self-motivated university graduates who have completed the NYSC program and achieved a 2.1 or higher to join our team as Customer Care Specialists in our Yaba office, Lagos.
  • As a Customer Care Specialist, you will be responsible for managing a high volume of incoming and outgoing calls to promote and sell our hair care products.
  • This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.


  • Manage a high volume of incoming and outgoing calls to sell hair care products.
  • Explain product benefits, features, and history to customers.
  • Maintain records of customer orders, funnel process, inventory, and proof of payment with logistics partners.
  • Respond to customer inquiries via calls, email, live chat, and social media platforms.
  • Meet daily metrics with speed, accuracy, and a positive attitude.
  • Influence potential customers to make a purchase through prepared sales talks.
  • Deal with and resolve customer complaints in a professional manner.
  • Handle customer orders, provide solutions, and upsell other products within specified time limits.
  • Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
  • Conduct follow-up calls to confirm successful delivery and customer satisfaction.


  • University graduate with a 2.1 or higher and completed NYSC program.
  • Minimum of 2 years of experience in customer service, telesales, or a similar role.
  • Ability to counter customer objections.
  • Ability to upsell and cross-sell products.
  • Experience with eCommerce customer service is a plus.
  • Independent, self-motivated, and organized.
  • Articulate with the ability to quickly develop rapport with customers over the phone.

Key Skills:

  • Exceptional verbal communication skills.
  • Convincing demeanor.
  • Outstanding organizational skills and attention to detail.
  • Self-starter attitude with a goal-driven approach.
  • Proficiency in using digital communication tools and software.
  • Previous experience in sales or customer service is a plus.


  • If you are ready to elevate your sales career and be part of a dynamic team, please apply.
  • The stipend is exclusively for individuals who successfully complete the two-week training program.
  • We reserve the right to discontinue candidates whose performance does not meet expectations before the completion of the training period.
  • Embark on a journey with us to create exceptional customer experiences and make a mark in the digital sales world. Don't miss out on this incredible opportunity to grow with us!