Travel Centre Agent Job at Wakanow

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.
 

We are recruiting to fill the position below:

Job Position: Travel Centre Agent

Job Location: Calabar Cross River
Employment Type: Full-time

Responsibilities 

• Respond to all telephone inquiries regarding booking of travel reservations
• Attends to walk-in customers
• Identify products and sales opportunities that fit customers' travel needs
• Create and update electronic records of clients
• Make and confirm bookings online
• Provide up-to-date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
• Modify existing bookings to suit changes in clients’ circumstances
• Research destinations and keep self-up to date with travel industry news
• Make alternative booking arrangements if changes arise before or during the trip
• Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
• Preparing customized itineraries to suit the clients’ preferences and budget
• Escalate reoccurring issues and proposing solutions to solve these solutions

Requirements

• Bachelor's Degree in any field with years of relevant experience in Customer Services.
• Passion for the airline industry and a desire to contribute to its growth.
• Excellent communication and interpersonal skills.
• Product Knowledge skill 
• Highly motivated, detail-oriented, and adaptable