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Customer Service Manager Job Vacancy at Hausba Smarthomes Limited in Abuja

Customer Service Manager Job Vacancy at Hausba Smarthomes Limited in Abuja

Company Profile:

At HAUSBA, we deliver exceptional solutions in Home automation, Security and Smart Lighting to Residential, Commercial & Hospitality projects in Nigeria.

Our project approach is based on globally acceptable standards in the Pro-AV and System Integration industry. We are proud members of CEDIA & Infocomm.

Position: Customer Service Manager

Typical activities will involve;

  • keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
  • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • handling customer complaints or any major incidents, as long as it involves a customer.
  • keeping accurate records of discussions or correspondence with customers;
  • analysing statistics or other data to determine the level of customer service the organisation is providing; ensuring continous improvement in the level of customer satisfaction.
  • producing written information for customers, often involving use of computer packages/software, manuals etc;
  • developing feedback or complaints procedures for customers to use;
  • developing customer service procedures, policies and standards for the organisation or department;
  • providing help and advice to customers using organisation's products or services;
  • communicating courteously with customers by telephone, email, letter and face to face;
  • meeting with management to discuss possible improvements to customer service;
  • being involved in staff recruitment and appraisals;
  • training staff to deliver a high standard of customer service;
  • leading or supervising a team of customer service staff;
  • learning about the organisation's products or services and keeping up to date with changes;

Desired Skills and Experience

Mediation and Negotiation skills.
Excellent communication skills.
Leadership and managerial skills

Click here to Apply

Click here to Apply