Offline Customer Service Agent at IROKOtv.com

ROKO is Africa’s leading Entertainment Technology Company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world’s largest online catalogue of African content, totalling 10,000+ hours.
We are recruiting to fill the position below:
 

Job Title: Offline Customer Service Agent
Location: Lagos
Job Description

    Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
    Teaching booth visitors how to download and use the IROKOtv app
    Teaching booth visitors how to use the app, and documenting their feedback/concerns
    Troubleshooting and resolving customers’ problems with our product or escalating issues.
    Achieving and maintaining proficiency with our escalation matrixes.
    Consistently staying up-to-date with new IROKOtv products/services.
    Providing weekly reports on customer feedback to management.
    Selling IROKOtv subscriptions to booth visitor.
    Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones

Job Title: Offline Customer Support Representative
Location: Lagos
Job Description

    Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
    Teaching booth visitors how to download and use the IROKOtv app
    Teaching booth visitors how to use the app, and documenting their feedback/concerns
    Troubleshooting and resolving customers’ problems with our product or escalating issues.
    Achieving and maintaining proficiency with our escalation matrices.
    Consistently staying up-to-date with new IROKOtv products/services
    Selling IROKOtv subscriptions to booth visitor.
    Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
    Providing weekly reports on customer feedback to management

Apply Here >>
All qualified candidates should come in along with their CV’s for interview as detailed below:

Date: Date Monday, 24th July, 2017.
Time: 11:00 am
Address: No.10-12 Agungi Road, Off Lekki-Ajah Expressway before Chevron Roundabout, Opposite Heaven Hotel, Agungi Ajiran Street.

 
Deadline: Monday, 24th July, 2017.